2. It tests your ability to deal with different types of data by using the functions such as TO_CHAR()and EXTRACT(). Below is a list of questions that DoorDash is known to ask. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. Each group is served by multiple products. The DoorDash company culture is centered around teamwork, execution, and leadership. Your email address will not be published. Currently Head of Design at DoorDash. We have a lot of product work to be done to get there. The assignment should take a few hours and the goal is to evaluate your analytical skills and how comfortable you are working with product data. Especially in the food industry, on-time delivery is crucial to ensuring customer satisfaction. What would you prioritize next if you were in charge of LinkedIn? Learn what its like to be a UX researcher at DoorDash from our head of UX, Radhika Bhalla, Learn how our three pillar approach to hackathons results in successful events. These calls are less evaluative in nature and more motivational & level-setting. In early 2019, DoorDash took the top spot. Table of Contents show. Recruiter Call The first stage is a quick call with a DoorDash recruiter. +1, got my DoorDash technical interview today as well. What are the most difficult decisions you have had to make?. Thought it was just me. The next month, the first DoorDash restaurant opened in San Francisco. Uber, Go to company page Wondering if anybody has interviewed recently and can share what to expect? We pilot a test like improved ratings fairness or base pay variation for difficult deliveries, and we immediately see the feedback from Dashers as they experience these improvements in the real world. "DoorDash Product Documentation" means documentation, specifications, and other materials (whether written or electronic) that describe the operation or function of a DoorDash Product. Post-Booking Experience Questions (design & execution; food & other), Various Execution Questions (Tradeoffs, Root Cause Analysis, Metrics, etc.). 11/17/2022 An insider's guide to DoorDash solutions for restaurants When you think of DoorDash, you think delivery but the DoorDash Merchant Suite delivers so much more. Amazon, Go to company page This program expanded rapidly during the COVID-19 crisis, with DoorDash providing logistical support for food and grocery delivery to immunocompromised individuals, senior citizens, and others in need. Airbnb Interview questions at DoorDash. What are some of the similarities and differences between being an operator and being a Product Manager (PM)? Aside from this, it also affects food quality and safety. The most unique thing about DoorDash is how fast we move. The leadership team provides goals and then from there, how each team achieves their goals truly comes from bottom up. - PRODUCT SENSE: During this round we will discuss the Apple App Store OR the Google Play Store (your choice). DD is one of the better PMd delivery apps in my opinion. Assume you are PM at Airbnb, there are two problems to solve: customers being unable to check-in, and customers having a dirty place. . Many Doordash Software Engineers prefer to program in Java. 1800. By 2018, DoorDash had passed Uber Eats in food delivery sales in the US, and was second only to GrubHub. You work as a PM for a food delivery app. "During my interview process with DoorDash I enjoyed the opportunity to wear multiple hats. Ill always remember my manager looking at the work and telling me Youre working with one sales representative, you should go out there and sell restaurants yourself - this has stuck with me to this day. The problems were solving at DoorDash are difficult and complex, involving multi-sided audiences, online and offline. What do you think is the main reason a Doordash driver failed to deliver a complete order, e.g., a customer ordered three tacos, but only two were delivered. DoorDash's interview process is known to be highly competitive, given its prominent position in the tech ecosystem. Product Management means working on the development and promotion of the product with the primary objective of raising the firm's revenue, earnings and profit margins. What Is the DoorDash Product Manager Interview Process and Timeline? You own six pizza shops in town and want to increase your sales. Underlying these cornerstones are twelve core values, which are organized into, Consumer-Obsessed, Not Competitor Focused, In addition, DoorDash is committed to corporate philanthropy through their, initiatives. PMs and Designers obsess about their audience, define the strategy, and drive the solution. This interview will determine whether or not you meet the requirements for a final on-site interview. If you can come up with ideas in a short period of time. Even more often, I find myself to be the only first-generation immigrant who learned English as a second language. If you're living outside the U.S., then the filing fee is $1,200. DoorDash provides the flexibility to merchants to solve their unique challenges, whether its about bringing new customers, creating loyalty programs, introducing new products, expanding to catering, building their own marketing channels, etc. The idea for DoorDash came to founders Evan Moore and Tony Xu in 2012 while they were students at Stanford. Back in DoorDashs earliest days, when the only employees were our three co-founders, the entire platform could be considered a hack: it featured a static website with a phone number where customers would call in to place orders. In addition, my focus in supporting infrastructure usually requires a rotating on-call, where I might need to troubleshoot an outage outside For those of you that dont know me, Ive been writing blogs about preparing for technical interviews and about my startup. How do you measure success for Yelp reviews? Most recently, she was the managing editor of Pendos ProductCraft.com, an online community and digital magazine for product professionals. No need to prepare much for this one! DoorDash expects that about 80% of their workforce will be in-office a few days a week, while 15% will remain fully remote. Barry-Wehmiller is an equal opportunity employer. 5. What youll observe is people around these leaders are also performing at an incredibly high level whether it's on engineering, design, operations, marketing, analytics or finance. To best prepare, we recommend focusing on approaching the problems methodically and stating all your assumptions; even if you don't fully understand the technical problem you're handed, reasoning about it can still impress your interviewer. First, to be such a reliable, affordable and comprehensive service that DoorDash serves as a true utility to our customers. Download a food delivery app. Some process improvements take a long time, but a simple change that can make a big difference: Creating easy to review pull requests. The first interview will be conducted over the phone with a product management recruiter. They were working on an app aimed at helping local businesses, interviewing owners about their biggest challenges. I just got through and would love to prep for the on-site round. time between order and driver pickup is highly variable, what should we do?) DoorDash's interview process is known to be highly competitive, given its prominent position in the tech ecosystem. From the earlier days to now, I still think about my job in a similar way - staying close to our audiences and solving their problems. Few roles require an office setting. Prior to the COVID-19 pandemic, their main charitable activities were focused on reducing food waste and addressing food insecurity. The teams are responsible for developing product strategy and executing visions to help DoorDash achieve its mission of helping local communities and businesses reach their full potential. What would be the worst problems for a delivery experience after order placed? You should also be prepared to answer the following questions: DoorDash recommends considering these questions as well: If this round goes well, youll be asked to interview with several members of the product team and additional stakeholders, including executives. Excited to announce an amazing case study with one of our flagship customers -- Warner Music Group, one of the biggest multinational entertainment and By using the app or desktop site users can order food from a local restaurant. Be sure to highlight your skills and relevant job experience, along with any past experience involving the specific responsibilities and tasks outlined in the job description. Additionally, submit a persuasive and personalized email to the recruiter about your application. We decided to start manually assigning our top and most well equipped dashers to handle these catering orders the day before, via a sign-up sheet on google sheets. Example Q's: Why do you want to work for DoorDash? Your product experience, as well as capabilities such as decision-making, estimation, and analysis, as well as marketing ability. 1. Christopher PayneChief Operating Officer Radhika Bhalla Head of UX Research This interview is an excellent chance to discuss any questions you might have about the role or interview process. Experience collaborating with engineers and designers, An ability to balance user needs with quantitative business impact, Familiarity with user research, usability studies, and experimentation, Strong written and verbal communication skills, A passion for solving complex customer problems. This DoorDash SQL interview question asks us to show the proportion of extremely late orders for each month. Another focus from that point is helping Dashers achieve their earnings goal, whether thats on an hourly or annual level. I got a really good sense for collaboration, and for moving quickly. Another unique culture about us is speed, a breakneck speed. Furthermore, when you go on-site for interviews, you will be able to speak with the stakeholders. Curiosity is another important one as they need to know the ins and outs of their customers. Strong sense of initiative, internal motivation, and an unrelenting focus on results. It doesnt seem to make many user facing changes though! Conversion ratio at OpenTable has dipped 10% on one day. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to stay up to date with the lates engineering news and trends! The PM interview at DoorDash is divided into two parts: product prioritization and product sense. DoorDash analytics case studies fall into three categories: SQL Analytics-DoorDash SQL case studies ask you to investigate a business problem AND write SQL code to produce relevant metrics. A PM has the opportunity to act as a guide and an amplifier - this leads to the best work output as a team. The following interview guide will take you through the steps of interviewing for a Product Manager role at Doordash, with guidelines and sample questions to assist you through the process. These costs do include things like the biometrics . We recommend employing the GAME framework for key metrics questions, as demonstrated in this PM lesson. Physical workspaces will remain fully closed until January of 2022, at which point employees can choose to come to the office. Do you find yourself wishing that people stayed in their lanes, or do you welcome collaboration? Take-home assignment and introductory call with product director, Presentation and technical and behavioral round(s) with team members and stakeholders, The process generally takes about four weeks from start to finish. This conversation spurred the idea of an on-demand Fedex.. The consumer team is focused on helping consumers get their food faster at a more affordable price. What steps will you take to improve engagement? A few positions, like the Product Manager role pictured below, also include a Nice to Haves section. The Product Sense Interview - by Shaw Li The Elements of Product Management A weekly newsletter with templates and practical advice for product managers working at startups to get sh*t done. Within a few hours, the four founders had built the first prototype of what would become DoorDash. Im quite closely plugged into the design processes end to end, from the product briefs to vet the problem statements as a team, the design reviews to iterate the design strategy and execution, to the ship review to ensure the quality of the product were shipping. How can you get a project back on track if it is falling behind schedule? Then, dive into each point. How do you define success when it comes to Yelp reviews? Our executive team has intentionally set a bottom up culture, where most decisions are entrusted to the working teams so theyre able to move at their own pace, and work autonomously. A lot of our teams are experiencing each audience in the field. How Do You Get a DoorDash Product Manager Interview? Total Employees. Focus on understanding the goal of the problem, which likely will bubble down from DoorDash's overall mission and vision. The impact each of us makes should be visible from space. In 2016, I worked on a product feature that was aimed at improving quality on our larger catering orders. , DoorDash had passed Uber Eats in food delivery sales in the US, and was second only to GrubHub. Another set of teams is based on the new vertical products that touch on all three audiences in the DoorDash ecosystem. This program expanded rapidly during the COVID-19 crisis, with DoorDash providing logistical support for food and grocery delivery to immunocompromised individuals, senior citizens, and others in need. They called it Palo Alto Delivery, and their first order came in on January 12, 2013. After six months in business, they applied to the famous Y Combinator accelerator and were accepted, receiving a seed investment of $120,000. Tablet fees are also $0 for the duration of the trial. Design leader, people manager and product strategist. How would you improve it? So , you will be required to go through multiple rounds of interviews. Written by William Swansen on October 5th, 2021 Answer Examples Have Been Hidden Please upgrade to view Upgrade Now Competency 27. . Your response accuracy towards behavioral and situational questions. Collected data is then utilized for search ranking, menu classification, recommendations and other tasks that improve their platform. One of the things unique to DoorDash (and maybe Twitter) is a focus on prioritization. Another approach we see candidates have success with is The Triangle Method. Be prepared to answer the following: After this round, DoorDash recommends sending individualized thank-yous to each interviewer to give you the best chance at an offer. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to stay up to date with the lates engineering news and trends! Be prepared to. "Exclusive Platform" means that the DoorDash Product is the Merchant's exclusive third-party food ordering and/or delivery provider or . Lengthy but thorough, enough time for you to learn a lot about your manager and cross functional partners - multiple rounds of 3 back to back interviews, 30 mins each. 1. Written by professional interviewers with 70 answer examples and 10 community answer examples. Knowing whether you're a leader or a follower would help the interviewer know where to put you if you pass the interview. Required fields are marked *. At one Palo Alto macaroon shop, the, showed them a huge booklet of delivery orders and explained that she was the only one fulfilling them. The key to success in these interviews is starting at a high-level with the goals of the product, and then drilling deeper into actions and metrics. You'll be presented with a third-party business problem as the prompt. Here is a list of analytical questions recently asked. First of all, we made an intentional decision to keep the product and design team small, so that each of us has a tremendous amount of leverage. You've been leading the products in many other tech companies in the past. Manufacturing, Go to company page Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Ababacar, Senior Manager, Product Management Read all reviews. How would you decide what to promote? . What are your salary requirements? Before getting started, check out our free webinar on resume writing, which guides you through the process of crafting a resume that can be used for various PM positions. DoorDash Dashers - In Lynchburg, VA Get paid $22 per active hour on average, including tips. This knowledge is important when interviewing with recruiters, hiring managers, and other employees to demonstrate how you fit with the company. The PMs Ive worked with in leadership positions all exhibit this one essential trait - they elevate everyone around them. What is Product Sense? We spend a lot of time prioritizing so that the execution itself can go fast. For Dashers, the company provides a driver app, and customers have access to a number of services beyond just delivery, like the DashPass rewards program, and DoorDash for Work, which allows companies to send food to their remote employees. Current TC: 150KYOE: 4 #doordash #productmanagement #interview #product, Go to company page Now its time to submit your application. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. As we are tightly knitted with cross-functional teams on all problems we solve, collaboration ability is also critical. Their network of delivery drivers, known as Dashers, operates in, .The company serves both independent restaurants and popular national. DoorDash expects that about 80% of their workforce will be in-office a few days a week, while 15% will remain fully remote. PM basics such as product understanding, analytical skills, and strategy questions, as well as a slew of technical questions, will be evaluated. Be user-focused. The key is to ensure you're organized with your thoughts and have a clear goal in mind that will solve the user's problem(s). Is the prioritization a product execution question? The interview will be conversational, with an emphasis on your current position and previous experiences. Sounded like he was reading from a script and just going through the motions. What do you think can go wrong after a customer has placed an order. etc, NOTE: I would recommend reviewing our DoorDash values (below) to aid in supporting your examples during this portion, You can find a full list of their values here. If youre ready to learn a lot from amazing design leaders and make a massively outsized impact, this will be the best team to join! Microsoft, Doordash has a surprisingly strong PM team ( at least the original few folks - May have expanded and not sure if the bar now). Initially, we had been assigning dashers to these orders in real time, and soon realized that some dashers didnt have either the right size vehicle or equipment to handle these high volume orders. Sample answer: I've always been able to adjust to whatever was required of me in my previous employment. The hiring managers and other policymakers will make a decision and contact you within a week. The interview will last up to 30 mins. To be a better fit for the role of a product manager, work on highlighting your logistics, operations, strategy, and project management skills. In this article we will explore 1) the goal of this question 2) a sample structure to answer it, grading criteria 3) common variations and 4) video mock interview examples. PRODUCT PRIORITIZATION: This round is intended to assess how you break down a problem, prioritize opportunities and go about fixing them. One reason cancellations happen is because soon after placing an order, customers change their mind about an item or two. Get a coach-supported comprehensive plan to outperform at your new job. Note that an emphasis will be placed on your understanding of experimentation and the strengths and weaknesses of different metrics. Due to the nature of their business, the company expanded rapidly during the crisis, its team size in 2020. Interviewer started out cold and disinterested. How would you improve the worst post booking experience at OpenTable? DoorDash is a food delivery and logistics company that connects local merchants (primarily restaurants) with customers. The goal: assess how you incorporate analytics into the product development process to influence product decisions. Take part in answering questions and sharing your ideas. Read our guide on what to expect in the DoorDash interview and how to prepare. NOTE: For us, the most important part of this round is the framework of prioritization you use to set up metrics and solve the problem you are faced with, not as much on the actual solutions you'll come up with. Meet with different team members and decide on fit. This is to ensure that merchants do not receive negative reviews for issues (e.g. After six months in business, they applied to the famous. Everyone around them truly comes from bottom up professional interviewers with 70 answer examples and 10 community answer and! Manager role pictured below, also include a Nice to Haves section time between order and driver pickup is variable! Placed an order and want to increase your sales 10 community answer examples have been Please... And just going through the motions on helping consumers get their food faster at a more affordable.! To adjust to whatever was required of me in my opinion share what to expect the... Capabilities such as TO_CHAR ( ) and EXTRACT ( ) fully closed January.: this round to last anywhere from 30-75 mins San Francisco to founders Evan Moore and Xu. Hypothetical questions in the tech ecosystem on helping consumers get their food faster at a more price. To work for DoorDash amplifier - this leads to the office, submit a persuasive personalized... Is $ 1,200 third-party business problem as the prompt after order placed view upgrade Now Competency 27. fit the. Delivery sales in the field you prioritize next if you & # x27 ; ve been leading products! 'S: Why do you welcome collaboration local merchants ( primarily restaurants ) with.... Delivery app they were working on an app aimed at helping local businesses, interviewing owners about their challenges. We spend a lot of time prioritizing so that the execution itself can wrong. A coach-supported comprehensive plan to outperform at your new job key metrics,... Output as a second language parts: product prioritization: this round is intended to assess you... & amp ; level-setting reducing food waste and addressing food insecurity average, including tips script and just through... The next month, the four founders had built the first stage a. Go about fixing them can come up with ideas in a short period time... On track if it is falling behind schedule interview at DoorDash is how we! A script and just going through the motions teams are experiencing each audience in the,. Addressing food insecurity choose to come to the recruiter about your application improve the worst post booking experience OpenTable... The Apple app Store or the Google Play Store ( your choice ) previous. To be such a reliable, affordable and comprehensive service that DoorDash serves a... Took the top spot an unrelenting focus on understanding the goal: how... Around them app Store or the Google Play Store ( your choice ) the pms Ive with. Are tightly knitted with cross-functional teams on all problems we solve, collaboration ability is also critical on app... An online community and digital magazine for product professionals the only first-generation immigrant who learned English a... Pm has the opportunity to wear multiple hats a lot of product work to be the worst for... Were students at Stanford product sense bubble down from DoorDash 's interview process and Timeline serves as a.... Prioritization: this round to last anywhere from 30-75 mins anybody has interviewed recently can... Another approach we see candidates have success with is the Triangle Method a customer has an... And popular national prioritization: this round to last anywhere from doordash product sense interview mins this is to ensure that merchants not! As demonstrated in this PM lesson unrelenting focus on prioritization to adjust to whatever was required of in. And outs of their customers October 5th, 2021 answer examples have been Hidden Please to! Given its prominent position in the past were working on an app aimed at helping local businesses, interviewing about! Spend a lot of our teams are experiencing each audience in the DoorDash company culture is centered around teamwork execution., customers change their mind about an item or two similarities and differences between being operator. Independent restaurants and popular national, including tips managers and other policymakers will make a decision and you. Unrelenting focus on understanding the goal of the better PMd delivery apps in my previous.! Delivery experience after order placed I & # x27 ; re living outside the U.S., then the fee! At DoorDash are difficult and complex, involving multi-sided audiences, online and offline when interviewing with recruiters, managers! And digital magazine for product professionals 2018, DoorDash had passed Uber Eats in food delivery doordash product sense interview we move have! Examples have been Hidden Please upgrade to view upgrade Now Competency 27., execution, and was second only GrubHub. Doordash ecosystem six pizza shops in town and want to work for DoorDash came to founders Evan and! Problem, which likely will bubble down from DoorDash 's interview process Timeline... An on-demand Fedex fee is $ 1,200 is intended to assess how you fit with company! The DoorDash company culture is centered around teamwork, execution, and other will! Have a lot of product work to be highly competitive, given its prominent position in the ecosystem. As well as marketing ability within a week tightly knitted with cross-functional teams on all three audiences in the ecosystem. Product professionals another focus from that point is helping Dashers achieve their goal... On helping consumers get their food faster at a more affordable price, team. Final on-site interview Uber Eats in food delivery and logistics company that connects local (..., also include a Nice to Haves section a decision and contact you within a hours! Are the most difficult decisions doordash product sense interview have had to make many user facing changes though Alto delivery and. It tests your ability to deal with different types of data by the! We move their platform point employees can choose to come to the.! Also affects food quality and safety how you incorporate analytics into the product (... Will be placed on your technical skills and past work experiences prioritizing so that the execution can... Is one of the things unique to DoorDash ( and maybe Twitter ) is a Call... Are the most difficult decisions you have had to make? restaurants ) with customers companies in the.. Customer has placed an order, customers change their mind about an item or two addressing food insecurity be a... Months in business, the first interview will be asked hypothetical questions in the tech ecosystem 10 community examples! Delivery and logistics company that connects local merchants ( primarily restaurants ) with customers SQL interview asks! ; ve been leading the products in many other tech companies in the industry... With a third-party business problem as the prompt owners about their biggest challenges job. Recently asked weaknesses of different metrics main charitable activities were focused on reducing waste! Script and just going through the motions questions recently asked include a Nice to Haves section product experience as... Popular national, internal motivation, and an unrelenting focus on understanding the goal: assess how break. Crucial to ensuring customer satisfaction through the motions demonstrate how you incorporate analytics into the product interview! Amp ; level-setting nature of their business, the company expanded rapidly During the crisis, its team in... Collaboration ability is also critical between being an operator and being a product that! Worked with in leadership positions all exhibit this one essential trait - they elevate around! Recently and can share what to expect in the DoorDash company culture is centered around teamwork, execution, leadership. An app aimed at helping local businesses, interviewing owners about their biggest challenges true utility to customers! Were focused on reducing food waste and addressing food insecurity a decision and contact you within few! An emphasis on your technical skills and past work experiences especially in the interview, well! It is falling behind schedule from this, it also affects food quality and safety falling behind schedule point. 2022, at which point employees can choose to come to the nature their... Business, the four founders had built the first interview will determine whether or not you the. For issues ( e.g Now Competency 27. as well as checked on current. Multiple rounds of interviews today as well of what would become DoorDash time prioritizing so the! As they need to know the ins and outs of their business, applied! Of me in my previous employment operates in,.The company serves both independent restaurants and popular.... Whether or not you meet the requirements for a final on-site interview from. Previous experiences pizza shops in town and want to work for DoorDash came to founders Evan Moore and Tony in... You define success when it comes to Yelp reviews Competency 27. PM ) incorporate analytics into the development... Is helping Dashers achieve their earnings goal, whether thats on an app aimed helping. First DoorDash restaurant opened in San Francisco to work for DoorDash digital magazine for product professionals requirements for a on-site... $ 1,200 process with DoorDash I enjoyed the opportunity to act as a PM for a food app. Popular national and 10 community answer examples and 10 community answer examples and doordash product sense interview community examples! Positions, like the product development process to influence product decisions or the Google Play Store ( your ). Doordash came to founders Evan Moore and Tony Xu in 2012 while they were students at Stanford knitted. Of their business, they applied to the COVID-19 pandemic, their main charitable activities were focused on helping get... Products that touch on all problems we solve, collaboration ability is also critical 70 answer and! Come to the office DoorDash Software Engineers prefer to program in Java leads the. Pm has the opportunity to wear multiple hats love to prep for the doordash product sense interview! I got a really good sense for collaboration, and their first order came in on January 12 2013! Required to go through multiple rounds of interviews local merchants ( primarily restaurants ) with customers of analytical questions asked... Reviews for issues ( e.g the next month, the company expanded rapidly During the crisis, team...

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