RESERVATION REQUEST AT KARL LAGERFELD Available This item may be available for purchase in . All airfare must be sold in conjunction with a Resort stay. We will not make a profit from this; and. Hotel prices are generally based on 2 adults sharing a room. A cot or rollaway bed is on a request basis only and we cannot guarantee these at the time of booking. Please therefore check with a doctor or clinic not less than six weeks prior to departure to ensure that you have met the necessary requirements and have the applicable information. When we were thru she told me Refund Department was closed at that time and I should call back later. That might limit their ability to accommodate your unique circumstances. We try hard to make sure that the advertised price is the most up-to-date price, but prices can change at short notice. Report inappropriate content JamesinSD San Diego. For instance, we will not issue such a confirmation if we discover an error in the pricing of the holiday or if any part of the holiday is no longer available. You'll be issued a temporary credit. Reservations that require handicap or other special needs requests. Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative, at no extra cost to you. Unique Travel Corp. (Unique,), the worldwide representative for Sandals, and Beaches Resorts maintains a privacy policy that applies to our operations and bookings made through the United States and Canada. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. The phone number for Sandals Resorts is 1-888-726-3257. We will not be liable for any refund, or compensation or any costs or expenses you incur. If you prefer to email Sandals Resorts, the best way to reach customer service is by typing your question on the contact form. You must provide us with the identification documents and payment details we need to complete these checks. Sandals will have no further responsibility or liability to you. Please ask us for codeshare details at the time of booking. Air transportation is by scheduled service of IATA (International Air Transport Association) member airlines and certain charter carriers. Please carefully check the Airlines website regarding the applicable baggage charges, allowances and restrictions before you travel, as fees are payable at the time of check-in and they are subject to change. Booking Sandals through The Vacationeer travel agency ensures youll get expert advice and top-notch service. How Much Does it Cost to Go to Disney World? groups direct line 1-800-327-1991 (EXT 6172). Please note such insurance policies do not have to be purchased via us or any third party we may recommend. YOUR ACCEPTANCE OF TICKETS OR VOUCHERS FROM UNIQUE TRAVEL CONSTITUTES ACCEPTANCE OF THESE TERMS AND A BINDING LEGAL AGREEMENT BETWEEN GUEST(S) AND UNIQUE TRAVEL (THE "CONTRACT"). Retrieve your Room Only reservation. If, after your booking confirmation has been issued, you wish to change your holiday in any way, for example your chosen departure date or accommodation, the request must be made in writing by the lead passenger. Here is the email contact form for Sandals Resorts: https://www.sandals.com/contact/. If you would like to make a change to an existing reservation, please call. Such items could be confiscated and legal proceedings may arise against you. Review and complete the transaction. The eligibility conditions for a refund are outlined in the Cancellation Protection Benefit. You will then have the option to: We will give you a reasonable period of time to make your decision, which will usually be 7 days from notification of the proposed change. Like most travel companies, Sandals Resort may have in place an ironclad cancellation policy tilted in its favor. Search for the Cancel Anything product on DoNotPay. We are unable to guarantee any seat requests for specific seating arrangements and it may not be possible to obtain seats together. If you are granted compensation or a price reduction by another party in relation to the same matter which you claim compensation or a price reduction from us, then we may deduct the compensation or price reduction you receive from the other party from that which is payable by us. Please check with us if you are unsure at the time of booking. Holiday periods may be subject to additional cancellation charges. Outside this time limit arbitration under the scheme may still be available if we agree, although the ABTA Code of Conduct (referred to above) does not require such agreement. You should read the Terms carefully before you book to see how they affect your specific travel arrangements. Please select one of the options below based on your reservation type. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Q8: How many Sandals Select Points do I earn with the Sandals Select Rewards Program? The majority of airlines require at least 48 hours notice for any special meal requests, including childrens and vegetarian meals. The Guest will be required to SIGN AND ASSENT to the above waiver provision AT HOTEL CHECK-IN by electronic means (e.g., iPad) and Signature, and the Guest is hereby on notice of the same for acknowledgement and agreement. (c) due to Unavoidable and Extraordinary Circumstances. The customer service line is open daily from 7 AM to 11 PM EST. This guidance is useful to customers who are concerned about travelling to the destination in question. If you made your booking through another tour operator, please contact them for payments. Guests can also use the hotline to make changes to their existing reservations, such as adding activities or upgrading their rooms. Your passport must be valid for six months beyond the duration of your stay and visas may be required. Payments must be authorised by the cardholder named in the holiday booking. All flights are non-smoking. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. Where this is the case, we shall draw your attention to any differences. We recommend you carry at least one credit card, as you will be asked for an imprint of your card upon arrival at any hotel. If you're like most people and didn't pour through the Sandals Resort cancellation policy while booking your holiday, DoNotPaycan help. 11 years ago. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. To reach Beaches Resorts customer service, you can call 1-888-232-2437, fill out this contact form, or email [emailprotected]. The UK and EU carriers which we currently use are British Airways, KLM Royal Dutch Airlines, Aer Lingus & Virgin Atlantic. B. Please note that whilst we try hard to meet the needs of every individual, Sandals Regency La Toc, Sandals Grenada, Sandals Ochi and Beaches Ocho Rios are not equipped to cater for the physically challenged and therefore we do not recommend them to customers who require special assistance. Rather than dealing with customer service yourself, you should let your Sandals travel agent handle it. You and the other person accept that you will both be liable, jointly and individually, for full payment of any balance due to be paid and any fees, charges or other costs arising from the transfer. This is a travel forum that's mostly composed of other travelers. When you travel by air, your journey may be subject to certain international conventions such as the Warsaw Convention, Montreal Convention or Athens Convention. Insurance premiums are NON-REFUNDABLE. If your airline does not comply with these rules you may complain to the Civil Aviation Authority on 020 7453 6888 or by e-mail to [emailprotected]. CANCEL CONFIRM Check In-Store Availability Check In-Store<br>Availability. In addition, you are also responsible for; Sandals welcomes all customers and we endeavour to meet all individual needs. We aim to provide your holiday as booked, but on rare occasions we may need to cancel it. City, Country, Region Search Use My Location Change store Back to store list. If the price is higher, we will contact you for instructions or reject your booking (at our sole discretion) and notify you of this so that you can decide what you would like to do. Find the best available price for the room you want at the Sandals of your choice. Find the best available price for the room you want at the Sandals of your choice. We are reliant upon information received from the hotels and the details provided by them. If we decide to offer such assistance, it shall be limited to 100 per booking. Documents will not be issued until full payment has been received. Bobby - I suggest you just call back and speak to someone else. If you made your booking through another tour operator, please contact them for payments. THESE TERMS MAY AFFECT YOUR LEGAL RIGHTS. (c) Any other revisions to the booking (i.e., including but not limited to reducing number of nights, reducing rooms, reducing category), received between 45 to 31 days prior to travel; a revision fee of US$200 per person will apply in addition to the penalty provisions outlined in . Bookings made 90 days or less prior to arrival must be paid in full at the time of booking. It is essential that at the time of booking passengers names are an exact match with names as they appear in passports. Will my money be refunded if I get travel insc. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline, depending on the circumstances, the airline may be required to pay you compensation, refund the cost of your flight and/or provide you with accommodation and/or refreshments under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004. Call back and talk to someone else or just ask for a supervisor. If you decide to reject the price increase and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with section 11 below. 13 WEATHER: All parts of the world can be prone to erratic changes in weather patterns and many of the destinations featured have a tropical climate where heavy rainfall and strong winds occur. You will be responsible for paying this charge. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. These terms and conditions may differ with regards to how they apply to accommodation only holidays and package holidays. notifying us at any time from the time of booking until 48 hours prior to the flights departure by calling our contact centre if any person travelling on the booking requires additional assistance or if additional assistance previously requested is no longer required. In each of my follow up calls I spoke to a different agent. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. is given as general guidance and in good faith but we do not accept liability for any decisions made on the basis of the information supplied. You Also Get Protection For: . This in turn may make it difficult for you to book other airline tickets. You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your holiday, although we will be entitled to deduct our administrative expenses of this process. One way to speak with a live person at Sandals is to call them directly at 888-726-3257. Sandals welcomes all customers and we endeavour to meet all individual needs. You can also call Sandals customer service hotline at 1-888-SANDALS and speak with someone immediately. We are under no obligation to supply you with a holiday which is incorrectly priced, even after we have issued our confirmation of booking, if the error should reasonably have been apparent to you. Therefore, the Terms form part of our agreement with you and cannot be separated. Please include your holiday reference number on your email and include your daytime and evening telephone numbers. Any extras booked directly with Sandals on or through our Website or via our contact centre will be covered by our agreement with you. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name. Where we act as agent (for example, on excursion sales), please bear in mind that your contract is with the supplier of the arrangements concerned. A contract will only come into existence between us when you have paid the price payable on booking and we have issued our booking confirmation to you. with the full deposit being non- refundable, the loss of the deposit is part payment of the holiday and does not include APD (Air Passenger Duty). Hopefully somebody at Sandals will see this and rectify a very complicated system of booking and cancelling a reservation. If it is not possible to make the refund in this way, we shall contact you for confirmation as to how to make your refund payment. Read below carefully. If you do not receive your travel documents within 10 days of travel, please call our Customer Support Team on 08000 22 30 30. Depending on when you inform us, some changes may be treated by us as a cancellation of your existing holiday and a request to book a new holiday,or in some instances, the amount of change and applicable fees may mean that a cancellation and rebook is a better option, in these cases we will inform you about such circumstances. In addition, they can help to book all aspects of your trip, including accommodations, excursions, and ground transportation. The form asks if you prefer an email or a phone call back. You will be entitled to ask for a breakdown of these administrative expenses. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. Different how to cancel sandals reservation to customers who are concerned about travelling to the destination in question for! Karl LAGERFELD available this item may be subject to all applicable airline fare increases, government taxes, fees. To a different agent or compensation or any third party we may recommend please include your holiday number... My follow up calls I spoke to a different agent require handicap or other special needs requests via or! Reservations, such as adding activities or upgrading their rooms Transport Association ) member airlines and certain charter.. Named in the holiday booking aspects of your trip, including childrens and vegetarian meals for any refund, compensation... Guarantee any seat requests for specific seating arrangements and it may not be liable for any special requests! British Airways, KLM Royal Dutch airlines, Aer Lingus & Virgin Atlantic 48... Existing reservations, such as adding activities or upgrading their rooms such as adding activities or upgrading rooms. 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