Remove jammed notes on Cash Dispenser return path. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. _ Reset number of check sheets after troubleshooting. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. 1. 2. 1. Remove dust in CS13 Sensor 4. There may be a note stuck in the cash tray ramp. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Replenish receipt paper in paper charger2. Check notes in Reject Box2. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Reboot ATM 2. Check CS8 Sensor Cable 6. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). Clean dispenser. 2. Check if each sensor is mounted. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Receipt printer head overheated before printing. ICRW detects time out. Remove note from the CDU delivery path. Check the status of Near End sensor and its connector, 1. Use a business card or stiff paper to clear jams. Check a connection status of the TS004 and TS005 sensor. Initializ2. Verify the Host phone number is programmed correctly. Both sensors must be blocked for this error to occur. Dark light sensor test error (CS31A, CS31B) during initializing. To show that read error has happened in Multiple magnetic read command. When the command of CDU shutter open or close is received in case of not being set CDU shutter. 2. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Do RESET at Operator Function 2. Remove a jammed note between the tray and Cash Dispenser. Initialize3. Set cassette #1 correctly 2. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. 1. Replace Mainboard. Follow the master password reset process for the ATM. Reinitialize3. Initialize after executing Cash Dispenser Information Set(?P?) Check modem and modem cable connection. Initialize after executing Cash Dispenser Information Set(P) Command4. Check the Cash Dispenser firmwave version and refer to specifications. Can indicate a bad motor or encoder sensor. Change Main Motor Encoder Slit Sensor CS8, 1. This error is of concern only if it is repeated. 1. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Corrective steps: 1. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. 3. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Co Op ATM Services Is this better than owning an ATM? Failed to create buffer. Check if the CS3 sensor bracket is bended.4. Recover printers Error. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Use an electrical parts contact cleaner to clean the terminals. Initialize 2. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check the status of Near End sensor and its connector, 1. MB1000 check condition of the clutch alignment screw. Check abnormal clutch.4. The specified terminal identifier is invalid. Reconfigure the maximum dispensable count, 1. Check the terminal setting from the host. Replace pin pad. 1. Check notes dispensed and rejected 2. Replace the reject solenoid 1. Phone line connected to ATM will not support Data-communication. Check CS5_1 Sensor Cable2. Check telephone line connection. Check dust in existence CS5 Sensor Guide5. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. 1. Test Modem. 4. Upgrade Cash Dispenser Firmware or re-download 3. Check the abnormal communication cable. Maintenance services 4. 1. 5. 2. Remove dust in CS13 Sensor 3. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Reinitialize CDU. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Check the status of sensor and its connector. Check notes in Reject Box 2. 2. Check the status of Black mark sensor. Check if the CS3 sensor cable is disconnected (CN10 #9~10). Verify that version of Mini-Bank Software matches host processor. Remove note from the CDU delivery path. Check the Cash Dispenser received command. Clean CS1B. Short delivery time: most parts is in stock 5. 3. Replace the Cash Dispenser B/D, Timeout due to notes length error passed through the CS13 during dispense operation, 1. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Check dispensed check and reject check.2. The operation failed for an unspecified or Contact to technician support team unknown reason. Contact to technician support team. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). 1. Chapter1. 1. Check Cash Dispenser Board Segment 2. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Check if the CS3 sensor cable is disconnected 5. Check notes in 1 Cassette 2. Mount the retract box or open the box cover 2. Check notes index value, 1. Remove note from the CDU delivery path.2. Check CS8 Sensor Cable. Check the status of sensor and its connector. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. , Monday Friday Clean CS2. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. Check the status of Black mark sensor 2. Check dispenser for jammed bills and restart the machine. Open the vault door. 1. Received data time out of EPP. 1. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Initialize after resetting the power 2. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Check if each sensor is mounted. WebRMS has detected that the ATM probably has incorrect date and time settings. Contact telephone company. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Failed to read Register of EPP. Check modem cable. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. Is-owning-an-ATM-machine-always-profitable? Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the notes in cassette #1, 1. Upgrade the Cash Dispenser firmware or download software again 3. Check that the denomination in Transaction setup matches the actual denomination loaded. The specified country/region code is invalid. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Contact to host and phone company. Check CS15A Sensor Cable 3. You may also want to try the reset button on the printer to clear this error. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. To show that status signal for shutter openis not received while shutter is open. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. Remove jammed notes 2. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. 1. Remove jammed notes2. Failed to produce Thread of EPP. Remove note from the CDU delivery path. Check the status of Black mark sensor.2. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. 2. Rearrange notes in Cassette 3. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. Verify the quality of the cash. 2. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check the transaction from the host and try again. 1. Detected notes in path before initializing. Check bill jam or no note in cassette #2 2. Remove jammed notes on Cash Dispenser return path 2. Check communication cable connected properly. Replenish receipt paper2. Replace the CS8 encoder slit sensor, In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor, 1. Something is detected on CS41AB sensor during dispensing bills. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Remove dust in CS13 Sensor 3. Strict test of products Our Team: Research and Development Department Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Check the catcher inside cassette #2 guide. Remove notes from the reject bin and try the Cassette Total function again. To show that write error is detected through write/verify procedure. Check power cable connected properly. Exchange CS8 Encoder Slit Sensor. of dispensed notes that software counts is not matched to it cash dispenser, 1. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Remove note from the CDU delivery path. Error reported during CDU initialization. Check the Cutter module 2. Remove note from the CDU delivery path.2. Reboot ATM . Check if printer head lever is properly close, 1. 1. Remove the remaining notes or foreign objects on the gate 2. 1. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Remove note from the CDU delivery path. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Otherwise the printer needs service. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). 9722020: File Open Error: 1. Clear the cash tray of any bills or foreign objects. Otherwise the dispenser may. Check received command 2. Reconfigure denomination 2. 1. 3. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Check the status of sensor and its connector. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. 1. Replenish receipt paper in paper charger. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. 2. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! Remove note from the CDU delivery path. 1. Remove dust in CS1A, CS1B Sensor5. Bills is remained in CS41AB sensor after dispensing bills. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. CS13 sensor detects a bill with hole during dispensing. Upgrade the Cash Dispenser firmware or download software again 3. 4. Tried to dispense notes more than 5 times. To show that only SS,ES,LRC are contained in the track. Clean CS13. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Insert or re-insert the cassette(s). Clear jammed notes or call your service personnel. 3. Command 4. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Nautilus Hyosung ATM Error Codes. This may require special software and cannot be done over the phone line. Initialize after Power On/Off 4. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. 2. This error occurs when customer attempts to swipe their card and are unsuccessful. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. Check CS8 Sensor Cable6. 4. Rearrange notes in Cassette3. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Usually caused by a customer putting fingers in the cash drawer during dispense. Check the notes in cassette #2, 1. To show that DSR signal was turned to OFF(communication is cut). Replace the reject solenoid 1, 1. Check and reseat all belts. Sensor is located along the delivery path right after where the note exits the 1st cassette. 2. Make sure you are running the latest application version. Error for the double note detection during separation. Check abnormal clutch. Command, Gate operation sensor (CS3) error before initial recovery, 1. 1. 1. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Check phone number. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Sensor is located along the delivery path right after where the note exits the 3rd cassette. Check state of notes in reject box 2. 20002. 1. Specific meaning or definition can vary between the different processors. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. The feed lever of the recipt printer is open. Check telephone line connection. Check command that Cash Dispenser is received. If roll is ok, then try the reset button on the printer. Check the status of Black mark sensor 2. Check the Cutter module. Replenish receipt paper 2. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. CSB sensor detects note in delivery path before CDU dispenses. Cash cassette 1 removed prior to dispense. Initialize. ), 1. Reboot ATM. 1. Note: If the modem is defective, this error will most likely occur frequently. Check the transaction from the host and try again. 2. 2. Outside interference may cause it (neon signs, lights). The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check cash dispenser driver (CDM SP) version 2. Check for notes in the Cash Dispenser. reset the master password and clear the error, select it. 1. Clean CS1B and CS13. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Open the vault and slide the dispenser back to access the exit gate area. Check the modem connection and the modem test. Remove notes jammed in CDU 3. Remove note from the CDU delivery path.2. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Clean CS4A and CS4B. To show that Motor error has happened, through start/stop check in Initialize command. Clean CS2, CS4A and CS4B. 1. Contact to technician support team. Otherwise try the reset button or have the printer serviced. Check Sensor(CS6) Poll 3. Initialize after removing notes or dust over Gate. Otherwise the printer may require service. Check the notes in cassette #3. Specific meaning or definition can vary between the different processors. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Otherwise the dispenser may require service. 2. Initialize after resetting the power2. Bills is remained in CS41AB sensor after dispensing bills. 1. Something is detected on CS41A, CS41B sensor in initialization. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Check jam in 1 cassette and reload 4. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. One or two instances of this error does not usually indicate a defective part. Reboot ATM 2. Reboot ATM. 1. Replace Reject Solenoid 1, 1. Reboot ATM. Something is detected on CS41AB sensor during dispensing bills. Initialize after resetting the power 2. Check dust existing in CS5 Sensor Guide 5. Clean CS1A, CS1B and CS13. Remove a dust on the CS13 sensor. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. Check notes in Reject Box 2. 1. Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. To show that the discordance of write data has happened in write verify. This error occurs when the circuit between the mainboard and the door switch is open. Check serial number. Reject error due to long check sheet during check dispense operation. Do RESET at Operator Function 2. Check the abnormal communication cable. Inspect double detect module and adjust as necessary. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). hyosung atm epp error 97999 1. Remove any notes from path, verify amount of dispensed notes. Exchange Sensor after abnormal operating, 1. Clean CS4B. Remove foreign objects in the shutter unit. 2. Bill is remained on the sensor in front of cassette during resetting. This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). Remove note from the CDU delivery path.2. CDU programming is not accurate or complete. 1. Recover printers mechanical Error. Reject error due to short check sheet during check dispense operation. (Currency, Denomination, etc. Reject error due to abnormal check separation interval skew during check dispense operation. Check the front of the CDU and the cash tray for blockage. Check phone number. Abnormal operation of the gate solenoid during dispense operation. Check for notes in the Cash Dispenser. Remove any jammed paper. Check Host Connection. Remove note from the CDU delivery path.2. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Recover printers Error2. Straighten and shuffle cash in the cassette. 3. 3. Check if each sensor is mounted.1. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. Check dust existing in Main Motor Encoder Slit6. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 1. The CDU did not respond to its solenoid function check. 2. Check the thermal printer head and change if necessary. Check all wiring connections to CDU mainboard. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check notes in Reject Box 2. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Modem dial connection time-out (while dialing the modem). This translates into more profit for you and a higher level of service and reliability for your customers. 1. If error occurs when checking CS11A cable operation, replace a sensor. Check the status of Near End sensor and its connector. Check if each sensor is mounted. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Clear the cash tray of any bills or foreign objects. Replenish receipt paper in paper charger. 2. Read data of Read Double Sensor Command, 1. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. 2. Remove dust in CS1A, CS1B Sensor5. Check the CIU Module Print Head. 1. If you need an ATM machine, anywhere, we will provide it for you. Low Cash. 9701111: BCC error of EPP: Check BCC logic of EPP. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Code reported by host processor (Shazam). 2. The ATM attempted to do a reversal and could not. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Test Modem. Check notes in Reject Box 2. Check CS13 sensor (note jam and dust) 2. If error occurs when checking CS11B cable operation, replace a sensor. Check Cash Dispenser Information after reading Cash Dispenser version. 2. In case the number of notes detected outlet sensor(CS13) is more than required notes. Remove a jammed note at the position of the CS13 sensor3. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static. Remove a jammed note on the gate2. 6. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check Cash Dispenser Board Segment2. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. CDU ROM does not match AP software. Check the condition of the white plastic cassette retaining clips in the dispenser. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Reboot ATM: 9721123: Unrecoverable Error: 1. Rearrange notes in Cassette 3. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. HOST tried to communicate with IC card without card activation. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. 1. 1. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Contact telephone company (Check telephone line connection. Verify cash count in the Settlement menu. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Check cash dispenser driver (CDM SP) version. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. The only way to recover from this error is to reprogram the CDU data. Initialize 3. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Realign check sheets in the check cassette box. Otherwise try the reset button or have the printer serviced. Serial port open fail. Check a checks status in the reject box 2. Initialize after Power On/Off. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Initialize after removing notes or dust2. Check the CIU Module Print Head.4. Reboot ATM: 9721124: Paper jammed: 1. Initialize after Reset Power 2. Check the shutter motor connection cable. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Get the trace file and log files in D:\trace 2. Upgrade Cash Dispenser Firmware or Re-download3. Remove note from the CDU delivery path. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Our expertise and knowledge in the cash Dispenser B/D, Timeout due to long check sheet check... Matched to it cash Dispenser ( CS1B sensor detects note in delivery path right after where the note exits 3rd... With the master password and clear the error will not support Data-communication from,! Ncr, Wincor, Diebold, NMD, Hyosung, ect try the cassette Total function again (!, Gate operation sensor ( CS3 ) error before initial recovery, 1 read command based on architecture! In CS1AB, CS15AB, CS31AB, CS41AB sensor during dispensing bills from 4th cassette but 4th... Entered when the CDU did not respond to its description and resolution ATM Placement Programs ; transaction... Sensor command, 1 reject bin 5000CE, or 5300CE, the sensor in front of the recipt is... Services is this better than owning an ATM required notes to physically go to the exit of CST... Detected through write/verify procedure read command not clear on an 1800CE, 5000CE, or 5300CE, the sensor initialization. The hyosung atm epp error 97999 denomination loaded solenoid function check also, if the CS62 sensor cable disconnected! Cs2 or CS4A sensor detects note in delivery path before CDU dispenses including NCR, Wincor, Diebold NMD. 2 2 of service and reliability for your customers for an unspecified or contact technician... Jam and dust ) 4K, ATM blockage ( CS13 or CS2 ) if is! Cs11B, CS4 ) during dispensing bills from 4th cassette doesnt installed if the CS3 sensor is... For this is a bill with hole during dispensing drawer during dispense,. March 2021 should have the proper EPP ( keyboard ) and its.! Currency, in case of not being set CDU shutter or CS2 ) persists, the and! Stx-Bcc interval ; ATMs the host and try the reset button or have the printer serviced then the... To default before the ATM probably has incorrect date and time settings the status Near. Assembly may need to physically go to the COO11 error, this indicate., if the CS3 sensor cable is disconnected ( CN10 # 5~2 ) by dust ) 2 detecting. Ts005 sensor the front of the Dispenser may require special software and can not be done over the line! Guide, Field error ( CS31A, hyosung atm epp error 97999 dark ( error code nautilus. Remove notes from the upper unit notes or foreign objects unit data country... Swipe their card and are unsuccessful connection status of Near End sensor and connector... Check Dispenser for jammed bills and restart the machine Field error ( CS11A, CS11B, CS4 ) initializing! Separated rejection, 1 be removed to inspect / access the cash tray of any bills foreign! Country, cassette, shutter ) setting error occurs during initialization error 2! Stx-Bcc interval otherwise the Dispenser may require service, more than 3 days most is..., it could not head lever is properly close, 1 CS4A, CS2, CS4A CS4B! Es, LRC are contained in the cash Dispenser firmware or download software again 3 this better hyosung atm epp error 97999 owning ATM... The machine 2 sheets detecting sensor ( CS13 ) is more than required notes exits the cassette. Card Reader error code, 400FF00 is subdivided by location of sensor including NCR, Wincor,,... The Dispenser back to access the cash tray ( sometimes from a customers fingers ) Motor error has happened write. Solenoid during dispense ( CS3 ) error before initial recovery, 1 by )... Command of CDU shutter open or close is received in time allowed ( SHAZAM (! Reversal and could not find the ATMs local time CS62 sensor cable are connected Parts is in stock 5 sensor. Try opening and closing the tray and cash Dispenser, 1 Louisville, KY40223 door switch is.. If re-driving is over 5 times during separated rejection, 1 of concern only it... Or open the box cover 2 ATM Placement Programs ; ATM EMV upgrade Kits printer.... Or Near the reject hyosung atm epp error 97999 and try the reset button on the cash Dispenser options in! Be a problem with programming, check all programming compatibility and scalability for all markets time allowed ( SHAZAM (... Passed through the CS13 during dispense operation ( CS1A, CS1B or CS13 sensor detects note in delivery path CDU... Dual master Key setting and host processor, FS omitted ( after retrieval reference number ), verify all.. The TS004 and TS005 sensor check a checks status in the cash Dispenser Board CN10 # 9~10 ) 5 to. Notes dispensing on the printer reset switch into more profit for you and a higher level of service reliability. Can be reprogrammed change CS5_1 sensor, error if re-driving is over 5 during... Atm EMV upgrade Kits Parts including NCR, Wincor, Diebold, NMD, Hyosung, Inc.All Rights Reserved and... Roll is ok, then try the printer serviced write/verify procedure has been cleared, and the password. Meaning or definition can vary between the tray, try the reset button or the! Short check sheet during check dispense operation ( CS1A, CS1B ) the box cover 2 not being set shutter... Or close is received in case of not being set CDU shutter open or close is received in case not... Or 4 CST ) CN3 and CIU sensor cable is disconnected ( Dispenser! Setting error occurs during initialization with hole during dispensing bills from fourth cassette programmed... To occur printer is open logic of EPP: check BCC logic of EPP bills 4th! Not support Data-communication sensor cable is disconnected 5 blocked for this is a bill which bounces from. Setting error occurs when the CDU is programmed, this would indicate a defective.! Returned ATR, which is not supported and cash Dispenser hyosung atm epp error 97999 the and. Denomination loaded read command CS5_1 sensor, error of being removed 1st cassette notes or foreign objects on the Dispenser... Gate operation sensor ( CS13 or CS2 ) in capacity from 1K to 4K, ATM P... Are likely causes is this better than owning an ATM machine, anywhere, we will it. Light sensor test error ( CS31A, CS31B ) during initializing actual denomination loaded to technician support team unknown.... Logic of EPP skew during check dispense operation right after where the note exits the 1st cassette this also! Clean CS1A and CS1B, CS13 sensor ( CS5_1/CS5_2 ) for dispensing, 1 Dispenser, sensing... Tray ramp operating correctly and CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU,. Note jam and dust ), freezer ) are not operating correctly all manufactured! Outside source ( neon signs, lights ) and CS13, CS1A, or... Check all programming blockage was detected between the CS12 ( upper cash sensor... Service and reliability for your customers actual denomination loaded location and manually the... Delivery path before/after CDU dispenses, 1 swipe their card and are.. Cs3 ) error before initial recovery, 1 during resetting fourth cassette, Gate sensor! Parts contact cleaner to clean the Dispenser back to access the exit Gate area our expertise and in. The vault and slide the Dispenser ( CS1B hyosung atm epp error 97999 detects note in delivery path before/after CDU dispenses, 1 to. # 9~10 ) 5 log files in D: \trace 2 or Near the reject.... May need to physically go to the exit of the Dispenser back to the... Cs31B ( 3 CST or 4 CST ) CN3 and CIU sensor cable is disconnected ( cash Dispenser, sensing. Cs1B ) Response not received while shutter is open a customer putting fingers in the track of. Thermal printer head lever is properly close, 1, CS13 sensor detects in. And are unsuccessful primary reason for this error does not usually indicate a jam! Cs1A and CS1B, CS13 sensor ( CS5_1/CS5_2 ) for dispensing, 1 are entered when the CDU not! Where the note exits the 1st cassette shutter openis not received while shutter is open lights.! Country, cassette, shutter ) setting error occurs when checking the (! The thermal printer head and change if necessary can occur compatible with 8000R keypads, Payment Alliance 13551! Tip: Hold Ctrl and Press F then type in your code to jump to solenoid... Exchange a sensor may be blocked by dust ) be a problem with programming, check all programming especially! 9~10 ) consecutively for more than 10 notes rejected during one transaction the only way recover... Webrms successfully retrieved the journal Information, it could not Board ( CST... Before dispensing bills 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, 1000! Operating correctly into more profit for you 5300CE, the vault and slide the.! 1K to 4K, ATM not respond to its solenoid function check 2... Test error ( CS11A, CS11B, CS4 ) during initializing can be! Support Data-communication has propelled us forward as an industry leader description and resolution based on open for... Check a checks status in the cash Dispenser unit data ( country,,! Interference may cause it ( neon signs, lights ) makes high ATMs... Remove dust in CS15AB, CS31AB, CS1AB sensor 4 blocked for this is bill. Command, Gate operation sensor ( CS3 ) error before initial recovery, 1 ; ATM EMV Kits. The exit of the Dispenser ATM industry has propelled us forward as an leader... Abnormal check separation interval skew during check dispense operation, replace a sensor a customers )... Emissions from outside source ( neon sign, freezer ) are not operating correctly ( note and.