I said know weve been waiting since 10:20 for our 10:30 pick up. Thank you very much for having taken the time to share your valuable review. By subscribing, I agree to the Terms of Use and have read the Privacy Statement. About one block from your desired stop, pull the cord or press the bell tape next to the window. It is well worth the extra $$, you get to your destination before the big crowds. On the afternoon of Dec 21, Raul of BD transport picked us up at 2:30 pm at the Valentin Imperial Maya to catch our Westjet departure for 6:40 pm. Dont use them. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! You can cancel this booking up to 24 hours in advance for a full refund. Of course, nothing was as he promised. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes No reef. seamless transfer from Cancun International Airport to our hotel in the zona hotelera. Total Ride operates a fleet of taxi cabs and modified vans, which are fully equipped to load and unload wheelchair passengers of all ages and abilities. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. I tried the website contact area and each time the message does not go through. Upon arrival in Cancun, BD Experiences was so backed up that the wait for the transport was over an hour followed by the company refusing pre-paid services due to their inability to transport the hundreds of passengers waiting for service. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. We also recommend booking your adventure tours through them. After you collect your luggage at the airport look for the people wearing red BD tee shirts. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. He was polite, helpful, and well-spoken. Sightseeing Tours, Private Tours, Archaeology Tours, Archaeology Tours, Boat Tours, 4WD, ATV & Off-Road Tours, Sightseeing Tours, Fishing Charters & Tours, Private Tours, Scuba & Snorkeling, Cultural Tours, Historical & Heritage Tours. Overall the process was smooth and no complaints. Westjet had arranged the pick up time, and we thought 4 hours and 10 minutes would be ample for a 25 minute commute. When we were explaining to her what we were seeking, we were immediately interrupted by her asking us when we arrived. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. . Finally, at 4 AM, I got on the phone and they actually looked into the issue. It showed on the email that our pick up time was changed. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Hilde Bec. BEWARE you have been warned. Job specializations: Transportation. I asked for her manager's name, was given a first name and then left. We couldn't snorkel in Chankallah park due to bad weather. 15 tht of july , of course no reaction of this corrupt organisation ! On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. Thanks! From $41.50 USD. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. They are good value for your money. Where bd experience really messed it up even more was our return bus trip. We had booked a private transfer through West Jet Vacations. BD was primarily just our airport transfer, but they were beyond great. Tripadvisor performs checks on reviews. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Vehicle batteries and gas containers are not allowed inside transit vehicles. Yes Best Day Tours was the same as BD. Its always a pleasure to assist you and we remain at your disposal. Interior was broken, transmission was broken. So, we came down at 3 AM. However, they changed everybody $20 a person when we got there. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. What time will pick up be. Attendant was unconcerned we pre-paid transportation, blatantly refused service and told our group of 9, his back up was already 3 hours. Worse company ever! My daughter, sister and I took a vacation to Tulum, Mexico on 12/15 - 12/18/22. They gave us directions to walk to where the shared vans were. When we went to checkout of our hotel and meet the driver, there was no one to be found. Hola, puedo llevar conmigo a mi mascota? They're very helpful. Airport/Aircraft/Aviation. how to we confirm our pickup. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. I WOULD NOT RECOMMEND THIS COMPANY. Tripadvisor performs checks on reviews. After about a 35 minute wait our transportation finally arrived. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. This is the version of our website addressed to speakers of English in United Kingdom. 34 opiniones. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. We had to wait 2 hours in the bus before it left the airport. Cancun Airport to Playa Mujeres From $45 USD Book Now Cancun Airport to Playa del Carmen From $60 USD Book Now Cancun Airport to Hotel Zone From $35 USD Book Now Cancun Airport to Tulum From $99 USD Book Now Cancun Airport to This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. Unpleasant. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. As asked we were at the lobby at 10am. This is the hardest company to contact. Do you have an email to contact BD Experience Cancun? In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Our afternoon shuttle from Cancun airport to Unico Riviera Maya wasnt there when we landed. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. My trip was booked AND payed 2 times due to a failure of the system. Was an all day event, 830am -6pm. We booked our return trip before leaving for the hotel. Prebooked and paid for a luxury round trip airport transfer through bookinghello travel agency through the catalonia linked referral website. Our driver Raul got us to the terminal at approximately 6 pm. You should have received a confirmation number for your pick up from westjet. Better to use a taxi and not use them or pay for their service. My trip was booked AND payed 2 times due to a failure of the system. Review tags are currently only available for English language reviews. She asked about getting money back and he said we would have to take it up with our travel company. Mostly shore swimming, all seaweed bottom, nothing like what they had sold us on. TERRIBLE. They left us alone with no option we ended up paying 200$ of taxi to Tulum. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. We saw people arrive after us get picked up. The positive thing was our tour guide Marcos who tried to make it as plausible as he could for us. I contacted them through WhatsApp. By BD Experience. The perfect time to try to scam someone. After about a 35 minute wait our transportation finally arrived. They are clearly in collusion with resort staff and the taxi drivers. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. No reaction of BD. Dollars a piece for round trip it was a great bargain. Dear Guest: Terrible customer service. Shuttle Bus+Ferry from US $47; Cancun to Puerto Aventuras. I just got back from a trip to Cancun. When we walked further out we found their location. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. He convinced me to give them another try. Transfers back to the airport were another issue. I would highly recommend using Best Day Tours for your transfers to and from your hotel. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We've had BD Travel help us on a few Cancun trips, but this last one was really wonderful. It will be our pleasure to serve you. We have the most horrible experience this morning with BD experience. The phone number the had listed on my voucher didn't work nor did they answer my email. Transportation from Cancun Airport to Hotel Zone 20 Reviews. . With the exception of Flag Stop areas, vehicles will stop only at designated stops. Except for service animals, keep pets enclosed in small cages or cardboard boxes. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. The whole trip was wonderful except for our airport transfer both ways! Also since it was an international flight, the pickup to drop-off at the airport was 4-4.5 hours before the flight time. Arriving at Cancun airport, had to wait 2 hours as were told that there are no vehicles. Respectfully: Airports Cancun Airport, Cancun Mexico Departure Time 11/27/2019 - 2/8/2022 By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travelers from $621.87 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours Will complain to Costco to never use them. He convinced me to give them another try. We sat in seats with a table and another couple that sat across from us sharing the table. Oro Valley Dial-a-Ride (520) 229-4990. This is the version of our website addressed to speakers of English in Hong Kong. Customer Service Department Total scamArrived late at the Cancun Airport. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. When we arrived, we were excited to get to our hotel since we landed after 11 pm and were disappointed that our pre booked shuttle made us wait over thirty minutes. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. Emergency Hotline Number: (623) 240-4556 - Please call if you are having an emergency service issue. Van arrived ready to pick 6 of us up more than 36 years of experience in services! Recommend using Best day ( BD ) experience for hotel transfers as part of Costco itinerary. About one block from your hotel letting us know through them 250 for the tour for people! 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