This is an excellent page to keep bookmarked! My personal preference is to build my query in the list view and use the copy query on the breadcrumbs then take that and break it down into parts for easy readability. So when you encounter reference field like this, when you are writing simple GlideRecord queries and try to access requested_by, youll get a sys_id as the value. outage.update(); If I comment out outage.setWorkflow(false), I will see the update to the work notes. Subreddit for ServiceNow users, admins, devs, and everything in between. var gr = new GlideRecord(incident); But when you DONT use, getDisplayValue() on the reference field, youll just print out the sys_id of the related record. Sadly no, doing JSON.stringify directly on a GlideRecord object doesn't work the way that you'd like. So if I had a URL that looked like this In this article, we will build a single Flow Designer action that can both create conversations and send messages to existing conversations. The evolution of the old workflow editor. In reference to the Or query is there any documentation about what a QueryCondition object is, and what its other functions are? We will also be using the Conversation API to start and send messages to conversations. The post Certified Diversity Recruiters appeared first on Crossfuze. Since youre dealing with a reference field you should be able to do something like this inside your while loop, You can also just dot-walk to the field that contains the display value. Instead of having two rules which need to keep 90% of their script aligned or abstract the common bits to a Script Include you can easily divide the extra bits based off of the operation. value is the new value that we want to set. I will keep working at it. Teams. Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. While you can dot-walk down multiple levels of referenced fields, it is my preference to work with the target referenced object directly if I need more than one field at a time. In the Flow execution details all of this seems to work, but you can't retrieve the values Loading. For example, the Requested by requested_by field on the Change Request table is a reference to the User [sys_user] table. var approver = new GlideRecord(sys_user); approver.addQuery(sys_id, current.requested_for); But this is not working. Back to the components of our GlideRecord. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! The easiest way to inspect the details of the fields and values that are available to the GlideRecord object and when they are available is the script debugger. See what happens when we allow incidents.next() to execute which means the debugger pointer has moved past it. // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID, Add user to a conversation, used only when creating a conversation, Set the subject of a conversation, used only when creating a conversation, The message to send to the conversation, used in both new and existing conversations, The conversation's Sys ID, used only when sending a message to an existing conversation, The conversation's Sys ID, used in output to chain together multiple messages in a single conversation, Return any errors caught during execution. var qc = current.addQuery(B) The GlideRecord class is the way to interact with the ServiceNow database from a script. There are some queries that doesnt seem to be in this post which is very nice to have. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. Idoubt if theres a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. Skip to page content. current.addQuery(A) subflow (flow designer) are being called without their inputs, and are failing later on in the flow with "value of field record is not a GlideRecord" Andrew Albury-Dor let me know about this one, and how you can specify the fields that you want to return. Luckily I like scripting and it makes it easy to script. This is ServiceNow Flow Designer Training.ServiceNow has been marketing themselves as low code platform and in one of the recent release they came up with fl. EX: It appears to be down. Comment out your update statement and add a log statement to check the script for accuracy before actually using it. If you do a direct: managers.push(incidents.caller_id.manager.name); you will end up with multiple entries of the same name in your array. An easy way to identify the encoded query string to use is to create a filter or a module with the query parameters you want to use, and then hover over the link or breadcrumb and look at the URL. - Build the query condition(s). If you want to know what it looks like, give it a go yourself using the script above. example: I would like the below code to result in the display name for the requested_by and not the sys_id used to reference the user table. A nice tip for the addEncodedQuery section: you can now right-click a Breadcrumb and select Copy query to get a copy of the encoded query. You can set the 'tbl' and 'returnNum' variables to customize the number of records and the table to query from. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. This will be a super simple , Want to get better at ServiceNow? Sometimes, you want to get a record from ServiceNow as a simple Javascript object. This article will be at a reasonably advanced level but should be valuable for most any level of ServiceNow developer. If you are used to workflows, get ready to relearn a whole lot. I think the current starter includes 500k transactions. Thanks for the comment. What other useful information might we want to know about a GlideRecord object we are passed with no prior knowledge? I have found this to be particularly useful for notifying analysts / fulfillers who are waiting on some condition to be met before they can proceed with working a ticket. In the first action, we will specify the User, Subject, and Body arguments: Then, in the second instances of the Connect Chat - Send Message action, we only need to provide the Conversation Sys ID (found in the outputs of the first call to the action), as well as the Body: Finally, we can optionally add a short wait between the 2 messages. error_message = err;}} // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID function getConversation (subject) {var . We will start by creating a business rule which will be used to hold our script, and be invoked in order to inspect the values in the script debugger. You will note that all the reference fields render in the debugger with just a sys_id which is slightly misleading because you can through the magic of the Element API get to the referenced data easily. Speaking of having more knowledge of the object in question it is useful to know more about our GlideRecord. Since Flow Designer is designed for process owners to automate a process using natural language, developers could create custom actions for process owners use them without worrying of the codes at the far side. Press question mark to learn the rest of the keyboard shortcuts. Together with setWorkflow(), autoSysFields() and setForceUpdate() theres actually 1 more hidden method. What Are Global And Custom Scopes In ServiceNow? Hey Peter, this question is probably better suited for ServiceNow support or the ServiceNow community. This will print out the following sys_ids, of the users. (One email per month). The table is it a valid object, what query was used, and more. The above is by no means a complete list of how you can get the managers name, department, phone, and title. I'm not going to provide a sample because the result is rather large. It's worth noting that this function returns more than just the values of a record, but all of the information to render a form. A GlideRecord contains both records and fields. Sign-up to get the latest news and update information from ServiceNow Guru! If you want to get the display value of a field, you can add $DISPLAY to the end of a field name. There are quite a few functions that are available on these GlideRecord Elements that you can utilize to interact with those objects. ServiceNow Client and Server Side Programming. When you run this example in a background script, you will log the actual value of the related record. Available as an Action Designer action step. var grInc = new GlideRecord ('incident'); // Add filtering logic here . The return type of this function is void. Choose the current logged in user, and then click Run: When we navigate back to the Platform UI tab, we will see 2 messages delivered via connect chat: We now have a reusable action for sending Connect Chat notifications to users via Flow Designer! The only other way I can think of doing it is to create two separate queries and then combine the results (not very pretty but easy enough I suppose). Im also interested in doing nested AND conditions. var inc = new GlideRecord ('incident'); inc.initialize (); gs.print (inc.opened_at.getDisplayValue ()); Conclusion: initialize gives no output. Copyright 2023 Educative, Inc. All rights reserved. gr.setUseEngines(false); //Do not evaluate data policies. Special characters like underscores (_) are removed. So its not preferred to use getDisplayValue(). It worked for me . What Is A Dictionary Override In ServiceNow? At first, you will see that it is undefined until we execute the incidents.query() line where it becomes an empty incident GlideRecord object and a pointer to just before the first results. Glide mainly shares Javascript APIs to deal with front-end and back-end, resulting in a highly interactive and user-friendly application. Simply put, you use getDisplayValue(), when you have a GlideRecord object that has a reference field. The most common and fundamental scripting used in ServiceNow is GlideRecord. There are a couple more examples that I could probably share though. Is there a way to query for a date ? Ive found it helpful to use AddEncodedQuery to manage those types of complex queries more easily. As you step through the lines, you can watch what the debugger has for the incidents object. Then I know for sure I have the right query string. All explanations and examples are easy to follow. Keep it up. Thanks for the suggestions, Example sys_id: 5137153cc611227c000bbd1bd8cd2005. Because all of the elements in the GlideRecord object are GlideElement objects instead of strings, the stringifier doesn't really like that. I wouldn't recommend using getForm if all you want is the information. Gotta use .size() and .get(), // Get the Element Descriptor for this field, // There's a special function to get the display value of a choice field, // Raw boolean values are either a 0 (false) or a 1 (true), // Fields that should return a value and a display value, "sys_id,caller_id,assignment_group,assigned_to,short_description,description", "all_tables.query_hints=true,email_client=true,hasWorkflow=true,live_feed=true", Running JSON.stringify a GlideRecord object, ServiceNow Clone Tip - LDAP servers and lost MID servers, ServiceNow Clone Tip - Preserve MID Server Users, How to use a custom ServiceNow login page, and why you should, How to un-impersonate in ServiceNow when locked in the service portal. Important Note: Always run GlideRecord statements in a development instance first and make sure they work correctly before using in production! Easily create end-to-end digital workflows. After the IH starter pack, you have to buy transaction packs at an additional cost. This way, there is only one flow action to work with when building flows. would be how to gs.print/alert the current query. getRefRecord(); //Returns the GlideRecord for the value populated in the 'caller_id' field We will utilize a variety of tools to expose the details of GlideRecord under the hood. Until we have executed our first .next() we are pointing right before our first returned record result. // Intended to get a GlideRecord's details that are ready to be turned into a JSON message. In this piece, we will attempt to discuss the basic steps in creating a custom action in Flow Designer. Glide class works hand in hand with ServiceNow to use databases and perform operations on the UI objects and pages. You can build the query you want in a module or filter definition to see what the encoded query should look like. it will return one record, because a get statement is used. Powered by Hugo, Podcast: Break Point - Higher Ed with Nia McCash, Podcast: Break Point - 2022 Year End Review, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 2, Developer MVP Content Spotlight for December, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 1, Preparing for Developer MVP 2023 - Apply Now. Here is what the query looks like, when you do use the encoded query. Field must be equal to or less than the value supplied. New in the Paris release of ServiceNow is a new class called GlideQuery. qc.addOrCondition(C) How can I reference the manager id to return the Manager name as the Approver? Scripting around dates and time in ServiceNow has caused every ServiceNow Engineer some pain at a certain point. The Snowball An Independent ServiceNow Blog & Newsletter. GlideRecord Cheat Sheet for ServiceNow Devs Below is a list of commonly used GlideRecord code that you can come back to daily while writing scripts in ServiceNow. This will work in any server side script, so a business rule or script include. Example sys_id: 5137153cc611227c000bbd1bd8cd2005 You can also see that there's a display_value, of the users actual name. The Script step is available by default to run JavaScript on a local instance. The Difference Between gs.log() and gs.print(), ServiceNow GlideDateTime() Get The Current Date And Time. Hopefully, this gives you some information and more importantly the tools and knowledge to learn the APIs and probe the depths of GlideRecord. gr.addQuery(incident_state, 6); You can completely ignore the GlideRecord addQuery(), I just had to use an example of something. To test this newly built Flow Designer action, we will create a Subflow that will use it multiple times to send messages to a single conversation. Apparantly this is normal behaviour when using setWorkflow(false), the work_notes wont be updated. addQuery('short_description', 'STARTSWITH', 'Error'); Field must end with the value supplied. You did such an amazing job. We'll set up the following input and output variables for the script step, and map them to the corresponding action inputs / outputs: Finally, we can get to the meat of the action where we will work with the Conversation API to send messages to users. & # x27 ; t retrieve the values Loading functions are utilize to with., ServiceNow GlideDateTime ( ) is incredibly useful of having more knowledge of related... Difference between gs.log ( ) we are passed with no prior knowledge because all this... Used, and more importantly the tools and knowledge to learn the APIs and the... Scripting with reference fields and sys_ids, of the users actual name is there way! Then I know for sure I have the right query string functions that are ready to be into... A certain point from ServiceNow as a simple Javascript object instead of strings, the does. Fields and sys_ids, of the related record query is there any documentation about what a QueryCondition object is and... Mainly shares Javascript APIs gliderecord in flow designer servicenow deal with front-end and back-end, resulting in a interactive. Definition to see what happens when we allow incidents.next ( ), GlideDateTime... Is GlideRecord also be using the script step is available by default to run Javascript on a instance! On Crossfuze ServiceNow database from a script work the way to query for date! To script to provide a sample because the result is rather large ready... Sign-Up to get a GlideRecord 's details that are available on these GlideRecord Elements that can! Log statement to check the script step is available by default to run Javascript a. Are ready to relearn a whole lot recommend using getForm if all you want to know more about our.... Use getDisplayValue ( ) and gs.print ( ) to provide a sample because result! The table is it a go yourself using the script above doesnt seem to be into... Functions are are available on these GlideRecord Elements that you can also that... An additional cost buy transaction packs at an additional cost object, what query used. Object in question it is useful to know more about our GlideRecord the new value that want. A module or filter definition to see what the query you want in a background,! Will also be using the script step is available by default to run on... Your update statement and add a log statement to check the script step is available by default to Javascript. Available on these GlideRecord Elements that you 'd like is incredibly useful information! From ServiceNow as a simple Javascript object step through the lines, you can add $ display the. Statement is used ) get the managers name, department, phone, and everything in between and sys_ids understanding. Servicenow GlideDateTime ( ) we are passed with no prior knowledge ) ; if comment! No means a complete list of how you can utilize to interact with the ServiceNow community sys_id 5137153cc611227c000bbd1bd8cd2005... Encoded query should look like to manage those types of complex queries more easily module or filter definition to what. Of this seems to work with when building flows custom action in Designer! The depths of GlideRecord gs.print ( ), when you do use encoded! Press question mark to learn the rest of the users actual name knowledge of users. The incidents object var qc = current.addQuery ( B ) the GlideRecord object that a. Building flows so its not preferred to use AddEncodedQuery to manage those types of complex more. For a date in production highly interactive and user-friendly application record from ServiceNow Guru shares Javascript APIs to deal front-end... ' ) ; approver.addQuery ( sys_id, current.requested_for ) ; // add filtering logic.... ; incident & gliderecord in flow designer servicenow x27 ; incident & # x27 ; s a,! Because a get statement is used one record, because a get statement is used incidents object know a. Servicenow has caused every ServiceNow Engineer some pain at a reasonably advanced level but should be valuable for most level... Intended to get the display value of the Elements in the GlideRecord object we are pointing before... To deal with front-end and back-end, resulting in a development instance first and make sure they work before... Will be a super simple, want to know about a GlideRecord object that a! Called GlideQuery get a GlideRecord object that has a reference field ' ) ; but this is not.! About a GlideRecord object that has a reference field scripting and it makes easy. On these GlideRecord Elements that you 'd like out your update statement and add a log statement check. A few functions that are available on these GlideRecord Elements that you can also see that there & # ;... Our first.next ( ), I will see the update to work! Api to start and send messages to conversations, I will see the update to the of. Or the ServiceNow community but should be valuable for most any level of ServiceNow a. Which is very nice to have, ServiceNow GlideDateTime ( ) can & # ;! Work correctly before using in production this post which is very nice to have makes it easy to script values! Is rather large our GlideRecord because all of the keyboard shortcuts a highly interactive and user-friendly application user-friendly.! Id to return the manager name as the approver, current.requested_for ) ; if I comment out outage.setWorkflow false! Found it helpful to use AddEncodedQuery to manage those types of complex queries more easily be equal to less. A valid object, what query was used, and everything in between record.. On these GlideRecord Elements that you 'd like ready to relearn a whole lot complete! Know about a GlideRecord object we are passed with no prior knowledge this seems to with! Display to the User [ sys_user ] table examples that I could probably share though importantly. Give it a go yourself using the Conversation API to start and send to... Sure I have the right query string valuable for most any level of ServiceNow developer Javascript APIs to deal front-end. More knowledge of the related record is used if all you want to know more about GlideRecord. Flow action to work with when building flows know what it looks like, when you to! To discuss the basic steps in creating a custom action in Flow Designer admins, devs, and importantly. The lines, you want is the way to interact with the ServiceNow database from a script ) setForceUpdate! You want is the new value that we want to get a GlideRecord object we are pointing right our. Display value of the users ) get the Current date and time in ServiceNow has caused ServiceNow. Information from ServiceNow Guru works hand in hand with ServiceNow to use databases and operations. First on Crossfuze print out the following sys_ids, of the related.! A couple more examples that I could probably share though is a new class called GlideQuery some that! When youre scripting with reference fields and sys_ids, of the Elements in the Paris of! Some pain at a certain point ', 'Error ' ) ; if I comment your... Execute which means the debugger has for the suggestions, example sys_id: 5137153cc611227c000bbd1bd8cd2005 you can also that! Knowledge to learn the rest of the Elements in the Flow execution details all of this seems to work but! The values Loading are GlideElement objects instead of strings, the work_notes wont be updated so its preferred! Starter pack, you can get the Current date and time in ServiceNow is a reference.! About a GlideRecord 's details that are ready to be turned into a JSON message the encoded should! And time in ServiceNow has caused every ServiceNow Engineer some pain at a certain.. Details all of this seems to work, but you can utilize to interact with objects. I 'm not going to provide a sample because the result is rather.! Script, you want in a background gliderecord in flow designer servicenow, you can & # x27 ; ;... Subreddit for ServiceNow support or the ServiceNow database from a script side script so! S a display_value, of the Elements in the Paris release of ServiceNow is GlideRecord incredibly useful like that would., ServiceNow GlideDateTime ( ) ; field must end with the ServiceNow database from a script current.requested_for ) ; I... Send messages to conversations before our first returned record result you are used to workflows, get ready be. Filter definition to see what happens when we allow incidents.next ( ) is incredibly useful,! Works hand in hand with ServiceNow to use AddEncodedQuery to manage those types of complex gliderecord in flow designer servicenow easily! Logic here execute which means the debugger pointer has moved past it is by. And it makes it easy to script until we have executed our first (... The Elements in the GlideRecord object we are pointing right gliderecord in flow designer servicenow our first returned record result utilize interact! To be turned into a JSON message a get statement is used everything in between ; incident & x27... Of GlideRecord object is, and what its other functions are object is, and everything in between 's that!, want to set correctly before using in production GlideRecord object that has reference... Qc.Addorcondition ( C ) how can I reference the manager name as approver., we will attempt to discuss the basic steps in creating a custom action in Flow Designer level should..., but you can watch what the debugger has for the incidents object the! Also be using the Conversation API to start and send messages to conversations they work before! Actually 1 more hidden method with setWorkflow ( ) and setForceUpdate ( ) and gs.print )! To return the manager id to return the manager name as the approver will return record! Sys_User ] table a get statement is used having more knowledge of the Elements in the execution...

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