The Westin Cozumel Hotel boasts a convenient setting in vicinity of San Juan Reef with a view of the Caribbean Sea. It was the saddest lounge ever (see photos), and it was gross, no one ever took the plates out so by 9:30am the place looks like mess. Ill be back here more that once again .. big thank you. First Name is required. The accommodation is located 5 km from the centre of Cozumel and a couple of minutes' drive from the local history Museum of Cozumel. Wake up Calls. I booked on Marriott points months in advance, and 2 hours before my arrival they cancelled it. They have a ceiling fan that gives a nice breeze as well. more. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. If not, ask for him. You can drink the water they serve at the hotel restaurants- that water and ice is purified. This is the version of our website addressed to speakers of English in the United States. The days we were there there was a small current heading north, but we had no issues with that. If you dont book a flexible rate, you may not be entitled to a refund. We could actually see fish swimming from the 15th floor. The Westin Cozumel. This is the version of our website addressed to speakers of English in the United States. Waiting for hours on the terrasse and without any apology from the front desk person. Enjoyed every minute of being there, recommend Check-in was early, the service was friendly. Snorkeling at The Westin is good. San Juan Reef was reachable within a 5-minute walk By subscribing to our newsletter, you will be the first to get our latest news and promotions. San Jose, Tagaytay City, Cavite, Tagaytay City, Philippines, 7811 West Jefferson Boulevard, Fort Wayne, United States, 1000 Linden Park, Rochester, United States, 1360 West Mall Drive, Cleveland, United States, 41/8 Phetchkasem Rd. The upscale property is based 4.8 km from Chankanaab Adventure Beach Park and approximately a 15-minute walk from Cozumel Country Club and Golf Course. WiFi and wired Internet are free in public spaces. | All rooms are smoke-free. Our staff will clean, dry, and safely secure your gear and have it ready to go for your next dive trip. Master Suites offer the highest lodging category and largest room space at The Westin Cozumel. Our island spa features air-conditioned cabins with ocean views, plus a Jacuzzi, polar pool, steam room and sauna. Book online or call 1 (800) 517-2000. Our price quote is based upon their Classic rooms. Location is unbeatable. I loved the hotel, it was hip new and fairly clean with unbeatable location next to the ocean. Conveniently located restaurants include Buccanos at Night, Fernando Junior's Lobster House, and Beachclub Buccanos Bar & Grill. White glove service provides the perfect valet experience. Staff at restaurants excellent. Your cancellation request will be handled by the property based on your chosen policy and mandatory consumer law, where applicable. at waters edge which is perfect for our pick ups. Now, if you have SPG status, you will have access to the lounge for breakfast. I stayed in 511 between Jan 3 -10 and will be happy to provide. From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. Be assured that we will work to improve it.On the other hand I am glad to read that you enjoyed our amazing facilities and I really hope that in the future you can give us the opportunity to prove that all the improvements are effective.Sincerely,Javier Estvez General Manager. Arriving that early to the property at 8:30am in the morning, and having hight occupancy in the hotel, the team make efforst to accomodate you as soon as possible giving the Elite member tire and providing benefit of early check in in order to have you and your family on 7 in a reservation of only 2 people, the best that we could. Taxi is 95 pesos each way up to 4 people. From 6 April 2020, your chosen cancellation policy will apply, regardless of Coronavirus. 11:00 am, Client must call Hotel previous arrival. Our hotel serves hot, delectable cuisine ranging from hearty steaks to local smoked . Open for Within walking distance of Restaurante Gaviotas, where you can have lunch. Its more fitting of a hotel than of a typical all-inclusive resort. In fact the entire property is a smoke-free resort. The 2 restaurants had the same menu every single day/night and never changed the menu for variety. The pool was amazing and I had delicious drinks in the sky bar. We can also host meetings and special events in Cozumel, such as destination weddings. Bed was comfortable. Once I took a yogourt with cereals and they wanted to charge me $20 for it!Since when cereals are not part of the basic breakfast at the lounge. After dive one our staff will swap your air tank, plus have a dry towel and fresh fruit ready for you. Yes, guests have access to a pool, a fitness centre, and a sauna during their stay. If you continue to use this site, we will assume that you are happy with it. It is a bit odd pool is refrigerated, many people asking about hot tub as a result (there is one in the spa). Drinks and food were wonderful! For enhanced views, head to our Sky Lounge, the highest one on the island. Thank you to all the staff that made our trip amazing, and a special shout out to Angel. The hotel has an outdoor pool and sun terrace, and guests can enjoy a meal at the restaurant. This was a few months after they opened so maybe they have figured it out by now. The Westin Cozumel: Beautiful views, great snorkeling and a wonderful location! Those two ladies are pros! Lunches and dinner ala cart and beautifully presented and served. There, we had amazing service, good food and an excellent lounge with home made pasties and cakes, delicious appetizers in the evening, espresso, water, juice, cereals, etc. It is my understanding they actually recommend you to book 1 more day since you indeed call upon cancelation to inform you will arrive on the 29th and were not advised you were for a few hours on a cruiseship. Just sayin' based on reading some reviews. We will suggest the perfect wine for you to complement your culinary experience while marveling at the sunset from our terrace, Just steps from our main pool, it is the perfect place to relax with an outdoor lunch and a refreshing drink. The breakfast was superb, there are more choices than you could ever eat. The outside patio wrapped around so we saw the water from the front and the jungle around the back. Booked table at cuzamil, it's their onsite restaurant. Again, they were really nice and attentive but zero effective. This 152-room, 4-star resort has 2 outdoor pools along with a private beach and a full-service spa. I have been platinum SPG/Marriott and for many years, this is the worst Westin I have ever seen. If you don't feel like dining out, the room service was ready to please. 14. The employees are very, very nice and try hard, but it seems the management of this hotel has done zero training for them. I am wondering if there was a manager and if the staff ever get ANY training in hospitality. And after returning an inedible entree, it took 25 mins for the waiter to come back with a menu). *Pools- there are 2 pools. Turndown Service. If u dont want shade- no worries to get a chair. But it turned out that this was instead of the 500 points offered in check in (the front desk person didnt say that, only I realize when I was not credited to my account) and then, this is the worst: they dont give you full buffet at the restaurant: only bread, butter, gross pastries and coffee. It was extremely loud and played American club dance music. Please, select dates to see available rooms. Not to mention fast wifi! Overall, Secrets Aura Cozumel is the choice of most writers compared to Fiesta Americana Cozumel All Inclusive. Please see our partners for more details. On-site dining options include three unique restaurants, including Cuzamil, ideal for a romantic candlelit dinner for two. These come standard with two Queen-sized beds. Amid lush tropical vegetation on San Juan Beach in Cozumel, Mexico, Cozumel International Airport (CZM) is 5 kilometers away from our hotel in Cozumel as is the dock for ferry service between San Miguel de Cozumel and Playa del Carmen. Be careful! If we can make your diving any easier, safer, and enjoyable, please tell us how! Destination fee $1.30 per room / night They did not want to ruin their New Years fun. The food for lunch and dinner, while sounding good on the menu, is inedible. The staff was lovely. I was on the beach and it was extremely loud, so I went snorkeling and even with my head in the water I could still hear the beat going loud and clear, such a bummer. The hotel itself is brand new and beautiful, only opened in August 2017, but when you cant eat, have clean towels or get water replaced in the rooms the nice hotel features are hard to enjoy. Hotels near San Jose Diridon Station, San Jose on Tripadvisor: Find 9,156 traveller reviews, 10,733 candid photos, and prices for 543 hotels near San Jose Diridon Station in San Jose, CA. Restaurante Gaviotas restaurant is an ideal place for enjoying contemporary cuisine. We requested room service one day (breakfast) and we had to call in the morning to double check if we were receiving it. Inbox. Featuring a captivating view of the Caribbean Sea from one of the hotel's top floors as well as the golf course and the city. Make Your Dining Reservations Early Best regards! During times of uncertainty, we recommend booking an option with free cancellation. Greattttt place to unwind and eat food that is FABULOUS. We made the reservation in November and at this time, there were no bad reviews, so I am sharing our experience so no other trip advisor traveler will have such bad experience. Daily Housekeeping. Beautiful views, great snorkeling and a wonderful location! The hotel offers fitness and fitness centre along with a spa centre, a plunge pool and a wellness area so you can both relax and engage in sports. Just dont expect the same Westin front desk service as in the US. Melia Cozumel: Christmas in Cozumel - See 4,617 traveller reviews, 3,438 candid photos, and great deals for Melia Cozumel at Tripadvisor. Also, be aware that there isnt a whole lot to do on Cozumel if u dont dive BUT there is a days worth to see if u rent a car and lots of water sports! 2.0 miles from Melia Cozumel. Dear Isabel R I would like to thank you for thanking the time to post this review.I am shocked knowing that we not meet your expectations, we are committed to providing aquality service. This room also is standard with a single King bed. Were checking available properties nearby. Start your day at Las Gaviotas restaurant,enjoying our varied menu with fresh seasonal fruits, freshly baked home-made bread, natural juices, freshly coffee and balanced Mexican and International dishes, including our Eat Well Menu. The hotel faces west, so get ready for some spectacular sunsets. I wrote a review on my experience. Finally, you have the top-floor suites. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. Le Laguna Suites dispose d'une conciergerie et d'un service de chambre, pour rendre votre sjour plus agrable. hotels-in-cozumel.com. Hotel Reservation Network | 2023 Try the restaurants within walking distance! Review. They are outfitted with welcoming decor. I saw it pop up on the Marriott Bonvoy Mobile app several months ago, but then it disappeared. And the pool bar during the day. Dear PearlandOwl I am very concerned that despite of several efforts, we unfortunately failed to please you during your visit, it is important to clarify that as a resort we follow the reservations dates protocols, a reservation made it is guarantee in the dates you book, in this case we are sorry to see that your reservation was made for the 28th for only 1 night, the front desk team honor and wait for you more than the regular guarantee hours (11:00pm) they wait for you till 3:00am and you never show up, the hotel proceed with the room cancelation as it is the conditions of the no show rooms. You just show up and dive!

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