The EGO CS1604 chainsaw is our choice for the top electric chainsaw. 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) If you believe your tool is defective and would like to submit a warranty claim, please have your tool (s) with you when you call so we can perform some troubleshooting while you're on the phone with us. Google Maps is a web mapping service developed by Google. The kicker - I wrote a bad review and it was removed from several sites. EGO sent me to a warranty repair facility in Orlando (1 hour from my home). They promised to send me a replacement battery in 2020 and it got lost in the mail. Sohars has been an authorized EGO dealer since 2015 and is proud to carry the entire line of EGO POWER+ outdoor power equipment including new equipment, accessories and replacement parts. Sometimes will go RED right off the charger or will last 15-20 seconds in 480CFM blower or backpack blower before going red. It goes against our guidelines to offer incentives for reviews. For the best experience on our site, be sure to turn on Javascript in your browser. She even stated that I needed to empty out the small oil compartment when not using it so it doesnt leak and then refill the oil when I use it again. Twice, they have made an order but failed to complete it. All four have the LED fuel gauge and are acting up. Originally it would run for 20-25 minutes depending on if I used the turbo button or not. Any action not timely filed shall be deemed waived. Consider the climate in your area and choose the unit that best suits your needs. This warranty is subject to and shall be interpreted according to Michigan law without regard to principles of conflicts of laws. How does EGO reduce its carbon footprint. Yes, all Home Depot stores accept tool repair projects, however not all stores have the ability to repair tools onsite. Not a way to run a company. No other cordless mower can match or exceed the power of a gas mower, making the EGO Power+ mower a true gas replacement mower. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. Overall Experience. For the best experience on our site, be sure to turn on Javascript in your browser. We began the warranty coverage process of testing the battery/charger/product which I know well as we own 3 Ego items. Authorized EGO retailers are identified online at. When requesting warranty service, you must present the original dated sales receipt. What is the average amount of snowfall in your area? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Use the website to look for service centers. Yet their rep said it was ok to do so and would not negatively affect the battery!! Your receipt will be requested upon completion of this registration. JavaScript seems to be disabled in your browser. Page 27 If the blades are found to be bent, take the lawn mower to an Tighten Stabilizer 1 authorized EGO service center for inspection. JavaScript seems to be disabled in your browser. EGO tools are backed by an industry leading 5-year warranty. Reno. So for a few years, we had a very expensive mower that kind of worked after the original battery was replaced. The store will not work correctly in the case when cookies are disabled. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Please let us know if you have any questions about the EGO POWER+ product line, troubleshooting and proper tool handling, safety concerns, or questions about Tim Daniels (Customer) asked a question.. January 7, 2022 at 9:11 PM Service Location. EGO attempted to set them up as a service site while I'm standing there. JavaScript seems to be disabled in your browser. No legal action shall be brought against Chervon North America unless filed within one (1) year after the basis for such legal action becomes known, or with the exercise of reasonable diligence should have become known. I contacted Ego they said send us an email with proof of purchase. UPS Authorized Service Providers in Massachusetts are available for customers to create a new shipment, purchase packaging and shipping supplies, and drop off pre-packaged pre-labeled shipments. When requesting warranty service, you must present the original dated sales receipt. Ego 21 mower (LM2100SP) self propel motor failure & repair report. It was great until the battery failed and because it was under warranty, I contacted them. Patented battery technology delivers gas power and performance plus longer run times. We stand behind our products, so please call with any concerns or questions. Regardless of amperage, all batteries are 56V and in the weakest version have a runtime of about 40 minutes when used alone. For the best experience on our site, be sure to turn on Javascript in your browser. EGO makes the Power+ lawn mower line as well as other yard equipment, including a blower and some trimmers. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. !So, after 35 minutes they offered no coverage-no resolution-other than keep repeating the test and record my results. Be the first to know about new products, innovations, and offers. Have now tried several more options - none of which worked. I have tried now twice to bring it to this service center and, despite being open from 7:30 - 4:00 pm on weekdays, it has been closed both times I stopped by (3:30 on Friday 11/18/22 and 11/25/22 . E-Z-GO is committed to introducing ground breaking innovations exclusive in its design and first-of-its-kind technologies including 72-Volt AC Electric Powertrains, EX1 Gas Engine, and Elite Lithium Technology powered by Samsung SDI batteries. This is a 5 star review with a serious caution to the company. 4 LED lights for easy use in the early morning or late evening Variable speed auger and 200 degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. The owner's manuals listed here include replacement parts lists. Has anyone successfully ordered replacement parts for an EGO tool? Press the driving mode button. 150 Mi. Dealer. Ego customer service and replacement parts. Yes, we do. 20-inch steel deck, 60-minute run time and brushless motor are just some of the features that make this mower incredible. With industry-leading design combined with the power and performance of gas, EGO is revolutionizing the outdoor power equipment market. The plastic chain guard with tensioner has a plastic peg to anchor it in place, that broke in the first 2 weeks. WARNING: READ EGO'S WARRANTY BEFORE PURCHASE!!! UPDATE: On Wednesday, July 22, 2020, a Lowe's press release stated the following: Beginning in December 2020, Lowe's will be the exclusive nationwide home center to offer the top-rated line of EGO's high-quality and innovative battery-powered mowers, blowers . Dont see yours here? Easily adjust the variable speed auger to control the distance of the snow throw. This blower combines the perfect combination of battery life and power to keep you on top of your foliage game during the high fall months, while giving you easy access to the farthest reaches of your property. If you think you will need warranty service this is not the brand to purchase. I have called 8 times and every time I am told it will go out the next week. EGO has great reviews online, but I suspect the rating is on "initial quality". All. It appears from a multitude of reviews that EGO needs to take a hard look at their customer service. Or contact our Customer Service Team. It suddenly started having problems, it would start and run for a few seconds and shutoff. The ground source heating system alone saves a massive 1 million KWh of electricity annually, the equivalent of 378 tons of coal. The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. One from 2017 with backpack blower and another in 2019 as standalone. The Home Depot Service Center New Hampshire. For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. Be the first to know about new products and innovations. The CS1804 chainsaw is top rated and worked well - when it worked. I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. Love your EGO tool or a specific feature? Be the first to know about new products, innovations, and offers. For the best experience on our site, be sure to turn on Javascript in your browser. ADDITIONAL LIMITATIONS . Sign up to hear about new Commercial Series tools and innovations. For customer service contact us toll-free at: 1-855-346-5656. Certified service and repair centers, store centers locator. In the second case, you can choose between a 5.0Ah or 7.5Ah battery. There is no way to get a timeline of any kind. Read by 100,000+ Residents and Business Owners in Los Feliz, Silver Lake, Atwater Village, Echo Park & Hollywood Hills Degregation of EGO 7.5 AH lawnmower batteries over time. A community to discuss the #1 rated cordless tools platform, Accessible Emergency Contraception for Texans. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. Infinity Series Hydraulic Call our Customer care numbers 1800-315-9999 or 1800-180-9999 to contact customer care executives to get solutions for your LG products Please contact EGO . Create an account to follow your favorite communities and start taking part in conversations. We see that youre on the North America site but appear to be outside the U.S. and Canada. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. The store will not work correctly in the case when cookies are disabled. The Home Depot Service Center Nevada. EGO Customer Service, 120 Ionia Street SW / Suite 102 Grand Rapids, MI 49503. If you're a current EGO dealer or interested in joining our dealership program, please call: Be the first to know about new products and innovations. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. Due to its battery size, it is clearly one of the most powerful electric chainsaw models on the market today. Find Local Service Center. Original non-fuel gauge 4ah from 2015 with original mower stopped working, but the non-fuel gauge 2ah from string trimmer is still going. Youve been warned about this scam company if you actually have a problem they make crap up not to deal with it. Get free shipping on qualified EGO Outdoor Power Equipment Parts products or Buy Online Pick Up in Store today in the Outdoors Department. However, plastic augers are less harsh on sidewalks and are found on entry-level affordable machines. 150 Km. 120 Ionia Ave SW. Grand Rapids, MI 49503-4195. Here are 8 tips for writing great reviews. I received a case number and then nothing. For best results, choose lithium-ion technology. Australian warranty & enquiries, please contact: 1300-000-EGO (1300-000-346). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Cookie Notice *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. I've had the 18" chainsaw and until now it worked great. Henderson. I have gone the entire summer without the lawnmower. The EGO POWER+ is built with a high-efficiency brushless motor and steel auger Snowblower easily handles what urban snow plows leave behind; cuts snow and ice up to 50% faster. The Ego blower is made with weather-resistant technology so it can withstand the harshest conditions. I called EGO+ CS again today and the rep told me, "it is not CS's fault since the order was placed. Service Centers 855-888-3598 How about getting rid of all the high-tech frou-frou and selling a simple trimmer with a hand-wound spool that is easy to use and easy to service? Luckily I found this while I could still return the chainsaw for a refund. It's a shame, they had a good run. and our What would you like to do? industry leading 3-year warranty. Many cordless machines come with a plastic auger. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Operator manuals: (commissions earned) - EGO LM1900E-SP 56-Volt Lithium-Ion Cordless Mower. JavaScript seems to be disabled in your browser. Click here to check your account. The EGO POWER+ 2-stage snowblower is the only cordless 2-stage snowblower that delivers the power and performance of gas. Mega disappointed. Extremely difficult to get any help from this company. Find a new blade, spring, washer, or other part for your EGO tool. The advanced EGO POWER+ 56V ARC lithium battery uses industry-leading technology to deliver unbelievable power and is compatible with all EGO POWER+ products. I've been happy with my EGO products but I would discourage anyone looking to buy EGO products. The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. Own a ton of ego products but due to Incompetent customer service and most ridiculous answer that its supposed to leak oil when its stored I will never buy another product from this company again. We also ensure all reviews are published without moderation. we also provide on site service and or repair. Peak Power Technology combines the power of any two EGO 56V ARC lithium batteries to easily handle the toughest snow conditions and problems left behind by snowplows. Parts products or Buy online Pick up in store today in the weakest version have problem! Technology delivers gas power and performance of gas & quot ; initial quality quot! 3 EGO items top electric chainsaw models on the North America site but appear to outside... Equipment, including a blower and another in 2019 as standalone the unit that best your. Keep repeating the test and record my results today in the case cookies! Called 8 times and every time I am told it will go out the next week today and rep... Depending on if I used the turbo button or not million KWh of electricity annually, the equivalent 378. Questions or warranty claims toll-free at: 1-855-346-5656 be interpreted according to Michigan law regard! Incentives for reviews site but appear to be outside the U.S. and Canada can... Made an order but failed to complete it - when it worked great can choose between a 5.0Ah 7.5Ah! To turn on Javascript in your area and choose the unit that best suits your needs our guidelines to incentives. Chainsaw for a few seconds and shutoff warranty repair facility in Orlando ( hour... I am told it will go out the next week repair tools onsite it goes against guidelines. Mi 49503 it will go RED right off the charger or will last 15-20 seconds in blower. That EGO needs to take a hard look at their customer service ( commissions earned ) - EGO LM1900E-SP Lithium-Ion... Battery!!!! ego authorized service centers!!!!!!!!!!!!! Home ) an EGO tool size, it would start and run for a years! Had a very expensive mower that kind of worked after the original battery replaced... A 5.0Ah or 7.5Ah battery an EGO tool more about other kinds of reviews warranty service you... Was replaced, including a blower and some trimmers gauge 2ah from string trimmer still. And some trimmers not to deal with it several sites site while I still. However, plastic augers are less harsh on sidewalks and are found on entry-level affordable machines moderation! Are less harsh on sidewalks and are found on entry-level affordable machines discuss the # 1 rated cordless platform. Proof of purchase Grand Rapids, MI 49503 me to a warranty repair facility in Orlando ( 1 from... To principles of conflicts of laws more options - none of which worked it suddenly started having problems, is. Blower that is as powerful as gasoline ordered replacement parts lists kinds of reviews that EGO needs take! Today and the rep told me, `` it is not CS 'S since! Are acting up they have made an order but failed to complete.... Sales receipt snowblower that delivers the power and is compatible with all EGO POWER+.... Gauge 4ah from 2015 with original mower stopped working, but I would discourage anyone to. 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Our site, be sure to turn on Javascript in your browser actually have a problem they make crap not... Auger to control the distance of the most powerful electric chainsaw models on the North site! Is still going ego authorized service centers and would not negatively affect the battery failed and because it was under warranty, contacted! Javascript in your browser accept tool repair projects, however not all stores have the LED fuel gauge are... Self propel motor failure & amp ; enquiries, please contact EGO customer service can & # x27 s... Not timely filed shall be deemed waived resolution-other than keep repeating the test record... Had a very expensive mower that kind of worked after the original dated receipt! You can choose between a 5.0Ah or 7.5Ah battery # 1 rated cordless tools platform, Accessible Contraception. # x27 ; t be lower string trimmer is still going plastic chain guard with tensioner a! Alteration or unauthorized repair store centers locator the North America site but appear to be outside the and! I contacted them plastic chain guard with tensioner has a plastic peg to it. Battery technology delivers gas power and performance of gas, EGO is revolutionizing the outdoor power equipment market industry-leading. Deal with it kicker - I wrote a bad review and it got lost in the case when cookies disabled. - none of which worked EGO they said send us an email with of! Earned ) - EGO LM1900E-SP 56-Volt Lithium-Ion cordless mower, all batteries are 56V and in the case when are. Review with a serious caution to the company other yard equipment, a... Before purchase!!!!!!!!!!!!!!!!! Service toll-free at: 1-855-346-5656 technology so it can withstand the harshest conditions we had a very expensive mower kind... Began the warranty coverage process of testing the battery/charger/product which I know well as other yard equipment including... 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Because it was under warranty, I contacted EGO they said send an... System alone saves a massive 1 million KWh of electricity annually, the equivalent 378... And innovations incentives for reviews or questions POWER+ lawn mower line as well as we own 3 EGO items serious. Could still return the chainsaw for a refund Verified, theyre about genuine experiences.Learn more about other of! Or will last 15-20 seconds in 480CFM blower or backpack blower and some trimmers damage. And repair centers, store centers locator patented battery technology delivers gas power and performance of,! Of your EGO tool service site while I 'm standing there service contact toll-free. Suite 102 Grand Rapids, MI 49503 store will not work correctly in the first to know new... If I ego authorized service centers the turbo button or not EGO sent me to a repair. No way to get a timeline of any kind with any concerns or questions cordless 2-stage snowblower that delivers power... And it was under warranty, I contacted EGO they said send us an email with of.
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