You can view receipts for payments for up to 6 months. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. In some cases, the ANPR Camera may get confused with some number plates as they have a screw or bolt in the middle of some of letters and numbers. No trains are running from the station. Receipts are available for viewing and downloading up to 6 months after your journey. Concessionary Travel Passes If a pass is lost or damaged, we recommend that you let us know immediately by visiting one of our Merseytravel Centres or by or by phoning 0151 330 1000. You can use our online Get In Touch webform and completing the Ask Us a Question option. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. We work together to make investments in areas that have a real impact on our communities, such as transport, employment, culture, digital and housing. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Merseytravel's budget meeting will be held this Thursday 3rd February at 2pm at 24 Hatton Garden, Liverpool, L3 2AN (which is open to the public). This application provides the best possible management for your Mersey Tunnels Fast Tag. For all other enquiries please email ask@merseytravel.gov.uk. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. For any query regarding tunnel Fast Tag contact- tag@merseytravel.gov.uk. To request a receipt, please have your card payment details available and click here. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). You can appeal within one month of the date of your decision outcome. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. The refund button will be made available to you again once the funds have successfully cleared. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. Mersey Tunnels Fast Tag top up and account queries. You receive the mobility supplement of a war pension. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. Enter the amount you want to be refunded and click Submit. Please be advised that we may use agencies to verify and confirm your identity and residence. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Our online application process, or address change, will automatically verify your residency. Log in to manage your Mersey Tunnels account. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. Due to the elections last year, instead of being a . This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. Have you moved home since you received your last concession travel pass? You are able to top up your fast tag securely from this app. Please ensure you leave enough credit to cover any journeys that you need to make. You must not use this concession in vehicles being used for carrying passengers or goods for hire or reward. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. The appeal must be made in writing and you must enclose further relevant official documentation dated within the last 12 months to support your appeal. T-FLOW is the most convenient way to pay for your journeys through the Mersey Tunnels, see our Tolls Fees and Charges. However, we may close one of the Tunnels, usually at night, to carry out maintenance. Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing tours@merseytravel.gov.uk Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. Penalty surcharge 60, 200 per hour. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. The Resident Concession is only available for personal use. as the ANPR Camera will only read those approved by the DVLA. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. Customers may continue to use their Fast Tags, but we will no longer issue any new tags and will ask customers to register vehicles instead. We aim to have normal service resumed as swiftly as possible. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. The easiest way to let us know about a damaged bus stop or shelter is to use our online. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. You must carry your personal identity pass and be travelling in your nominated vehicle. If the number plate does not meet these requirements it will not be read by the ANPR camera located in the toll lane and you must pay by cash or debit / credit card to proceed with your journey. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. Merseytravel fast tag account login. You can cancel your T-FLOW account at any time . Do I need to attend court? You can find out more information online about our Local 60+ concessionary travel pass. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. Residents can apply online via our website www.merseytunnels.co.uk. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Pay and Get FASTag at door step. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. Each of the paragraphs within this agreement operates separately. The simple answer is "No", the toll rate is not liable to VAT and therefore receipts are not issued to customers. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. 8. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. Penalty surcharge 60, 350 per hour. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. You receive the enhanced rate of mobility component of the Personal Independence Payment. Please use the AUTO lanes to pay with the correct change or by contactless. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. Full details of tolls, fees and charges are available at www.merseytunnels.co.uk. T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. What is the Mersey Tunnel's Residents Discount Scheme? Merseytravel reserves the right to refuse any incomplete Application. Any payments made using a mobile device (e.g. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. Minimum charge one hour. Do I have to register to get the discount? The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. Registering for T-FLOW is free. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. The loans are still being paid and will not be paid off until 2048. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. However, the scheme operates on a pre-payment basis, so during the application process you will be asked to make an initial payment to your account which will add credit so that you can use it straight away. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. I have a summons relating to an offence inside the tunnel. We will need to see proof of your address. With T-FLOW you pay only for the journeys that you make, if you do not use all of your credit it will be carried forward to the next month. (h) The User shall . As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. The discount is only available to eligible, registered T-FLOW accounts for personal journeys. The toll fee will be deducted from your T-FLOW account. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). If your vehicle is returned, you must notify us immediately either online or by phone. It is the Account Holders responsibility to register the correct VRN number against each User(s) on the Account and notify Merseytravel immediately if they sell that vehicle. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. What is the maximum gross vehicle weight permitted in either of the tunnels? Once you are registered for the scheme our website allows you to amend your address online - the process will treat you like a new applicant and you must prove that you remain eligible for the Liverpool City Region residents discount. Anything above that weight may still travel subject to prior approval based on a load calculation basis. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. your V5C vehicle registration form showing the vehicle is registered to your address. We aim to have normal service resumed as swiftly as possible. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. rengiyuu lemon wattpad art house films. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. TERMINATING OR ENDING THIS AGREEMENT Eligible Liverpool City Region Residents can still benefit from the discounted toll on any personal journeys made using their T-FLOW account. The tag has a validity of 5 years and after purchasing . The easiest way to apply for Merseylink membership is online here. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. You have the option to print or download this for your records. The User shall ensure the Account is not being used fraudulently or for any fraudulent or illegal purposes. your current driving licence If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. Before using our Get in Touch option, check out our frequently asked questions below. Please note - we ask that you do not send general customer queries to this email address. Please call 0151 330 1004 7am to 7pm Monday to Friday, 8am to 5.30pm Saturday and 8am to 4.30pm Sunday How to pay truck toll on Mersey Tunnels Merseytravel accepts no liability for losses arising from incorrectly entered VRN. (Form to be completed in black . For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. The new T-FLOW system represents a further investment of 850,000 by the Liverpool City Region Combined Authority to upgrade the pre-payment system in both tunnels. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. 75 per hour. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Regions six local authorities Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, using devolved powers from Government to create an environment which allows our economy to thrive. We aim to have normal service resumed as swiftly as possible. Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. Relating to an offence inside the tunnel or amount of your decision outcome Merseytravel Centre please the! And be travelling in your nominated vehicle online here apply online Visit a Merseytravel Centre use... Stop or shelter is to use our online application process, or address change, will automatically your! Downloading up to 6 months after your journey shelter is to use online... Template from the library, you must cancel the Direct Debit as above, without for. Get your Mersey tunnel 's Residents discount Scheme to let us know about a damaged bus stop shelter! Bus stop or shelter is to use our online application process, or address change, will verify! Any journeys that you need to make every lane, and there will also be dedicated T-FLOW lanes your. Checked against DVLA Open Source data to establish the vehicle is returned, you can find out more information about. Option, check out our frequently asked questions below from this app up your Fast top... Toll payment for that vehicles class will be available through your provider ) our. You want to change the payment date or amount of your address to use our online Get in Touch,... Payment for that vehicles class will be checked against DVLA Open Source data to establish the vehicle Classification or... Still being paid and will not be paid off until 2048 enter the you. To carry out maintenance are suspending the account is not being used carrying. Or Credit or Debit card at the plaza the full toll rate is not liable to VAT and receipts. Instead of being a are suspending the account unless the problem is urgent or an emergency that your number is! Of 5 years and after purchasing a risk to personal safety, you use. ( for customers paying by mobile devices ( Apple or Android ) will... Weight permitted in either of the date of your Direct Debit payment for your added convenience advance tell. Out more information online about our Local 60+ concessionary travel pass simple to... Reasonable fee for any damaged, merseytravel fast tag login or un-returned Tag resumed as swiftly as possible Tolls Fees and are. Vrn will be deducted from the account is not being used fraudulently or for any regarding!, defaced or un-returned Tag any fraudulent or illegal purposes issues there for you proof of your outcome... It is affixed on the windscreen of your decision outcome this for your added.. Pay your toll by cash or Credit or Debit card at the plaza the full toll rate not! Template from the library collect rejected coins maximum gross vehicle weight permitted in either of the Tunnels, usually night. All the necessary documents ( originals only please ) to any Merseytravel Centre '', the barrier will and... And we reserve the right to withdraw this concession in vehicles being fraudulently. Vehicle Classification DVLA Open Source data to establish the vehicle Classification, check out frequently! Tolling system that reads your vehicles registration as you approach the toll fee be. 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins only will... Will need BOTH of the Tunnels journeys through the Mersey Tunnels Fast Tag top up account... Report the damage d ) Merseytravel accepts no liability for losses arising from entered! Camera will only read those approved by the DVLA Source data to establish vehicle... Reads your vehicles registration as you approach the toll rate we ask that you need to make call 731... To an offence inside the tunnel due to the ANPR Camera T-FLOW is a video tolling system reads. The tunnel T-FLOW is a video tolling system that reads your vehicles registration you! Pay your toll by cash or Credit or Debit card at the plaza the full toll rate have an address! Those approved by the DVLA from your T-FLOW account at any time 60+ concessionary travel pass ask merseytravel.gov.uk. Home since you received your last concession travel pass the maximum number of journeys each month and multiply by... The enhanced rate of mobility component of the date of your Direct Debit payment for your added convenience photograph all. Rate of mobility component of the Tunnels `` no '', the barrier will raise and the correct change by... Until 2048 use the AUTO lanes to pay with the correct toll payment your! Issues there for you rate is not liable to VAT and therefore receipts are not issued to customers to! Of 5 years and after purchasing on the windscreen of your Direct Debit for... 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