Phone Numbers: For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546) For Technical Support ONLY: 1-800-378-1684 Correspondence: SafeLink Wireless PO Box 220009 Milwaukie, OR 97269-0009 Hours of Operation For Enrollments and Plan Changes: Monday - Saturday 8:00 a.m. - 10:00 p.m. EST Sunday 8:00 a.m. - 7 p.m. EST For Technical Support: 14. There will be no service connection charges, activation fees, or deposit requirements. Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the NV when helping consumers apply to Lifeline. Lifeline Support Center. f. The Product is outside of the limited warranty period. Upon enrollment in the SafeLink Program, you will be qualified to participate for up to one (1) year. For any transaction that is not eligible for reimbursement from the Lifeline fund, SafeLink will use its own funds to credit the service connection charge. In addition to Data Usage which counts against your data balance, there will be additional charges each time you purchase content to download online ("Content Charge") unless the content being download is free. If you cancel or attempt to cancel a download, the purchase of web content or an application, or the transfer of a multi-media message in progress, or if either of these or any other similar processes are otherwise interrupted through no action on your part, it is possible that you still incur a charge in accordance with these Terms and Conditions. SafeLink will provide potential and existing Lifeline Customers with information regarding 911 and/or E911 emergency calling service in accordance with federal and state requirements. Subject to your right to opt out within the timeframe set forth below, this consent may not be revoked at any time for any reason. You may be required to provide copies of documents proving your eligibility to participate in Lifeline. No restocking, handling, or shipping fees will be charged to you for this device return. This Agreement constitutes the entire Agreement between You and TracFone Wireless, Inc. with respect to any SafeLink Product and/or Service. National Verifier Customer Service Hours: 9 am - 9 pm EST (M-Sun) Phone Number: 877-524-1325. who sampled jodeci my heart belongs to you; electric vehicle stocks list; richard beard obituary; powerpuff girl creator 3d; la foglia restaurant banbury menu. Please be aware that dialing 911 via Wi-Fi Calling requires access to the internet and operates differently than traditional 911 calling services. YOU CANNOT PROCEED TO ARBITRATION UNLESS YOU PROVIDE THIS INFORMATION. However, due to different carrier technologies, an unlocked SafeLink device may not work, or may experience limited functionality, on another carriers network. Lifeline service only will be provided to applicants who are approved by the California Lifeline Administrator. SafeLink is not responsible for any limitations of service, or otherwise, resulting from the use of an unlocked device on another providers network. Data Usage begins when your phone makes a data connection. THESE TERMS AND CONDITIONS OF SERVICE CONTAIN IMPORTANT INFORMATION ABOUT CUSTOMERS LEGAL RIGHTS AND REQUIRE THAT CERTAIN DISPUTES BE RESOLVED THROUGH ARBITRATION INSTEAD OF A COURT TRIAL. This section outlines available resources on the NV, including plans, annual reports, and release notes from enhancements. Airtime minutes are not deducted for calls to 911 and/or Enhanced 911 (E911), and all Phones will be able to call 911 and/or E911 even if they have no airtime remaining. Data Cards are available online and at retail locations. If the Data Services, or any part thereof, for which you subscribe, are modified, interrupted, discontinued or canceled, you will not receive a refund or credit from SafeLink for any remaining used or unused subscription time. At the time of activation, You must accept the telephone number assigned by SafeLink. 1-800-SafeLink (1-800-723-3546) Verizon Compliance Hotline This limited warranty allocates the risk of failure of the Product between the Purchaser and SafeLink. SafeLink customers have access to 911. SafeLink offers its customers international long distance service ("ILD Service") as an additional feature. WE CAN, WITHOUT NOTICE, LIMIT, SUSPEND, OR END YOUR SERVICE AND DE-ENROLL YOU FROM THE SAFELINK PROGRAM FOR VIOLATING THIS PROVISION OR FOR ANY OTHER GOOD CAUSE, including, but not limited to, if you: (a) violate any of the terms and conditions of service; (b) lie to us or attempt to defraud us; (c) allow anyone to tamper with your SafeLink Phone; (d) threaten or commit violence against any of our employees or customer service representatives; (e) use vulgar and/or inappropriate language when interacting with our representatives; (f ) steal from us; (g) harass our representatives; (h) interfere with our operations; (i) engage in abusive messaging, emailing or calling; (j) modify your device from its manufacturers specification; or (k) use it in a way that adversely affects our network or the service available to our other customers. Apps like Wi-Fi Finder, available from the Google Play Store, can help you find open networks. NO CLASS, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL OR GENERAL INJUNCTIVE RELIEF THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. Only subscribers who actively use their Lifeline service are eligible to continue receiving benefits. As such, always be prepared to report your precise location to emergency responders. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. You may purchase and use any SafeLink or TracFone Airtime Cards for their SafeLink Phone. For those Customers enrolling in plans with monthly charges, SafeLink will not impose fees based on Customers payment method (e.g., in person, cash, check or other payment form). Customers will be able to terminate their enrollment in TracFone Lifeline service at any time, either because the consumer is not receiving a voice grade connection at the residence, or for any other reason. TracFone will provide free access to the California Relay Service via the 711 abbreviated dialing code to California Lifeline participants. Express Written Consent to Receive Communications. SafeLink and its Carriers or other service providers may, from time to time, remotely update or change the encoded information on your SIM card. The program will terminate when appropriated funds are depleted. PO Box 7081 London, KY 40742 Call This option is only available if you DO NOT have to provide proof documentation. I did call Safelink again, and apparently I was de-enrolled from the EBB. California consumers may change or reestablish their California Lifeline service carrier as often as permitted by state and federal law. Data Cards provide a set amount of data access identified on the face of the card, denominated in megabytes or gigabytes. You may obtain warranty service directly from SafeLink. 5. Upon its conclusion, your service, if you choose to continue it, will be subject to SafeLinks regular rates, terms, and conditions. At any time, SafeLink reserves the right to substitute and/or replace any SafeLink equipment (including Phones) with other SafeLink equipment including Phones of comparable quality. YOU AND SAFELINK UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. Consumers, providers, and state and Tribal administrators will be able to access components of the National Verifier to confirm eligibility, facilitate administration and reduce waste, fraud, and abuse. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. Service Cards do not expire except as specifically permitted by law. Credit card fraud is a criminal offense. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. Hearing, Visual or Speech Impaired Accommodations. Current income statement from an employer or paycheck stub. We will use theNational Verifier Launchespage and the NV launch email lists to communicate with service providers about launch specific information. If you have purchased a $10 Global Calling Card, you will not be limited in the number of destination numbers you may call. If you have not met the required minimum period of active SafeLink service, SafeLink may unlock your device, but you will incur a charge of up to $300, depending on how long your service was active prior to the unlocking request. Data Services are provided on an "AS IS" and "AS AVAILABLE" basis. You also agree not to enter unauthorized SafeLink Service PINs or engage in any other unauthorized or illegal use of your SafeLink Phone or Service, or assist others in such acts, or to sell and/or export SafeLink Phones outside of the United States. Please call us first! SafeLink will provide access to 411 directory assistance through its underlying providers. Customer Service for Safelink is open during the following times: Monday through Saturday, 8:00 a.m. to 10:00 p.m. EST; Sunday, 8:00 a.m. to 7:00 p.m. EST. SafeLink airtime is issued in minute (or unit) increments. What is the FCC National Verifier? The Unlimited service plans are subject to certain limitations. Free Caller ID and 3-Way Calling If you cancel or attempt to cancel a Data Service download, a subscription purchase or a multi-media message in progress, or if this process is otherwise interrupted through no action on your part, you may nevertheless be charged in accordance with the terms and conditions set forth herein. See SafeLink Data Services, below, for more information. Unlimited Talk, Text and Data Plans:SafeLink offers two Unlimited Plans which include a fixed amount of high speed data for each 30-day plan cycle at an additional cost to the consumer. 4. Step 2: Service Providers Review Failures and Submit Existing Documentation. If the SafeLink device was activated with new service on the SafeLink network on or after November 23, 2021, then at least sixty (60) days must have elapsed since the device was activated. All ACP packages offered by SafeLink are free. ), riot, strike, war, terrorism or government orders or acts; (k) unauthorized access or changes to your account or device; or (l) the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds . If you have any questions, concerns, comments, or complaints regarding the SafeLink Program or Service, offerings or Products, please call SafeLink Customer Care at 1-800-723-3546. Customers in the State of Washington who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Washington State Attorney General, Consumer Protection Division, by calling 1-800-551-4636. Check Status. If you reach thirty (30) days without any Usage, you will be notified that failure to use your Phone within fifteen (15) days will result in termination of your Lifeline benefits. Free or Discounted Phone** or SIM Card This could affect your stored data, devices programming or how you may be able to use the Phone. The following California Specific Terms ("California Terms") apply to all SafeLink service provided in the State of California. Once you qualify, select Q Link Wireless as your provider of choice and then pop back . The Federal Communications Commission (FCC) is now using a National Lifeline Eligibility Verifier to review an applicant's Lifeline eligibility. Handsets activated under the Bring Your Own Phone program are not eligible for warranty service. The terms of this limited warranty do not apply to Apple iPhones which are covered by a one-year limited warranty offered and administered by Apple (visit apple.com for more information). 30-Day Waiting Period for an Enrollment Request for the California Lifeline Discounts for Phone Service: When a consumer submits an enrollment request to receive the California Lifeline discounts for cell phone service the consumer has to wait up to thirty (30) days to submit another enrollment request. Documentation of income or program participation may be required for enrollment. Please note that SafeLink does not track "per minute" usage for plans that include unlimited nationwide calling and text messaging. Per call charges are rounded up to the next whole penny. nioh 2 obsidian samurai cheese;. You may be able to activate SafeLink Service on a compatible, unlocked Phone that you bring (BYOP). We would like to show you a description here but the site won't allow us. How to Obtain Warranty Service.To obtain warranty service from SafeLink on a new or reconditioned phone or SafeLink accessories, please contact Customer Care at 1-800-723-3546 from a landline or another phone in order to avoid using up your minutes. Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation. Go to the National Verifier Website to create an account and enter any relevant information. At SafeLink, we use automated and manual systems to obtain and confirm proper credit card authorization. Your ILD Service will only work when SafeLink Service is active and when you have a positive balance in your Account. Availability, Interruptions and Discontinuation of Data Service:SafeLink does not guarantee the availability of Data Services in your coverage area and reserves the right to modify, suspend, interrupt, discontinue or permanently cancel Data Services, or portions thereof, without notice Data Services are not available outside of your coverage area. Your approval letter has been sent. Whenever you plan a change of residence, you should call Safelink customer service before you move so that by the time you arrive at your . ACP service is non-transferable and is limited to one discount per household. You should not send original documents to SafeLink. A group of states and territories received access to the system at a specific time. For examples of accepted documentation, visit the Resolve Application Errors page.. 13. There is no additional charge for nationwide long distance. The Phone has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of SafeLink, including damage caused by shipping. USAC implemented the NV in phases. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center. EXCEPT FOR THE LIMITED WARRANTY SET FORTH IN THESE TERMS AND CONDITIONS, AND TO THE EXTENT PERMITTED BY LAW, THE SERVICES AND DEVICES ARE PROVIDED ON AN "AS IS" AND "WITH ALL FAULTS" BASIS AND WITHOUT WARRANTIES OF ANY KIND. Our wireless content is not rated and you are solely responsible for the use of such material, which may be offensive or objectionable to you or to others. For outbound calls, you may be charged airtime for incomplete and/or busy-no answer calls. For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. Please read these Terms and Conditions of Service, Agreement to Arbitrate Disputes, and Express Written Consent to Receive Communications from SafeLink (Agreement or Terms and Conditions) carefully. Follow the voice prompts until you are connected to a live customer service agent. TracFone Lifeline Customers will have access to operator services commensurate with those provided to its retail customers. IF YOU HAVE PROVIDED THIS INFORMATION AND WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 60 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION. ALTERNATIVELY, FOR CLAIMS WITHIN THE JURISDICTIONAL LIMIT OF THE SMALL CLAIMS COURT IN THE STATE ENCOMPASSING YOUR BILLING ADDRESS, EITHER YOU OR SAFELINK CAN CHOOSE TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT INSTEAD OF PROCEEDING IN ARBITRATION; FURTHERMORE, IF THE CLAIMS IN ANY REQUEST OR DEMAND FOR ARBITRATION COULD HAVE BEEN BROUGHT IN SMALL CLAIMS COURT, THEN EITHER YOU OR SAFELINK MAY CHOOSE TO HAVE THE CLAIMS HEARD IN SMALL CLAIMS COURT, RATHER THAN IN ARBITRATION, AT ANY TIME BEFORE THE ARBITRATOR IS APPOINTED, BY NOTIFYING THE OTHER PARTY OF THAT CHOICE IN WRITING. After the 30-day clock stops, a consumer may then submit another enrollment request for the California Lifeline discounts for cell phone service, as applicable. Your Service may not be used in connection with certain unauthorized uses that may adversely impact other customers using our Service or the Carriers network, as well as any illegal purposes or purposes that infringe upon others intellectual property rights, or in a manner that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency. Provided, however, that providing connectivity to other devices is permitted through mobile hotspot/tethering that is limited to the amount of data allocated with your Plan; (viii) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable bots or similar routines (as set forth in more detail in (ix) below) or otherwise degrade network capacity or functionality; (ix) autoresponders, cancelbots, or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (x) any activity that adversely affects the ability of other users or systems to use either SafeLinks services or the Internetbased resources of others, including the generation or dissemination of viruses, malware, or denial of service attacks; (xi) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, SafeLinks or another entitys network or systems; (xii) running software or other devices that maintain continuous active Internet connections when a computers connection would otherwise be idle, or keep alive functions. Please note that SafeLink does not participate in Premium SMS services or campaigns. Data Services for Unlimited Plans. SafeLink ILD Service may be provided by other carriers, many of whom may not have a direct contractual relationship or service level agreements with SafeLink. There will be no service contracts, term commitments or early termination fees or penalties associated with any SafeLink plan. The National Verifier recertification process will generally start 90 days before a subscriber's anniversary date in NLAD. SafeLink Phones and Service are sold exclusively for use by you, the end consumer. YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU. (3) THIS AGREEMENT DOESN'T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA PROCEDURES OR RULES WOULD. The National Verifier (NV) is Lifelines centralized application system. Content Charges vary depending on the type of content you purchase and download. Call (855) 359-4299, enter in the application ID number included in your letter, and follow the prompts. As a SafeLink customer, you are required to annually verify your eligibility in the SafeLink Program every year (not including your enrollment year). Budget Budget A Social Security statement of benefits. However, it is impossible to proof all content, titles and news articles for appropriate content. A reconditioned SafeLink Phone also has a one (1) year limited warranty provided by SafeLink and all SafeLink accessories have a ninety (90) day limited warranty against defects in materials and workmanship under normal use by the purchaser. In the event of any conflict with Section IV of the Agreement, these California Terms control. A customer engaged in any unauthorized use may have their Service suspended and/or terminated, in our sole discretion. Free Caller ID and 3-Way Calling 4. YOU MAY CHOOSE TO BE REPRESENTED BY AN ATTORNEY OR OTHER PERSON AS PART OF THIS PROCESS, BUT IF YOU DO YOU MUST SUBMIT A LETTER OR THE FORM AVAILABLE AT: https://www.tracfonewirelessinc.com/attorneyauthorizationform. Data is charged based on actual usage. SafeLink reserves the right to terminate the Service of any SafeLink Customer who is roaming for 50% or more of usage in any three (3) billing cycles within a 12-month period. (5) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE ARBITRATION HEARING. AND THE AAA'S CONSUMER ARBITRATION RULES WILL APPLY. Recertification checks will be conducted every day and 60-day recertification windows will be initiated every business day. 22. It will not allow you to place calls to all destinations or to all countries. Data transmitted over Wi-Fi does not count against your data usage. You can disable Wi-Fi Calling by toggling it off in your device settings menu. WE CANNOT PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE AND DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. Neither SafeLink, nor any Carrier, shall have any liability for service failures, outages or limitations of Service. EXCEPT FOR SMALL CLAIMS COURT CASES OR AS SPECIFICALLY NOTED BELOW, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT, INCLUDING THE VALIDITY, ENFORCEABILITY, OR SCOPE OF ANY PORTION OF THIS AGREEMENT (INCLUDING THE AGREEMENT TO ARBITRATE) EXCEPT AS NOTED BELOW, OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US, OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES, OR FROM OUR EFFORTS TO COLLECT AMOUNTS YOU MAY OWE US FOR SUCH PRODUCTS OR SERVICES, INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION ("AAA") AS EXPLAINED BELOW IN PARAGRAPH 2. However, availability, quality of coverage, and SafeLink Services while roaming are not guaranteed. Airtime minutes or data units will be deducted for all time during which your SafeLink Phone is connected to, or using, the wireless system of any Carrier. You may need to submit documents proving your eligibility for approval. SafeLink ILD Service is not a substitute for regular international calling services. Any charges or fees for operator services will be disclosed to Lifeline Customers. 20. Residents of Tribal Lands are eligible for additional Lifeline discounts. Unlimited Talk and Text Plan: With the basic SafeLink Unlimited plan you receive unlimited nationwide calling and text messaging.Data is not provided with the SafeLink Unlimited Voice and Text Plan. To see the return policy ("Return Policy") applicable for your Phone, please refer to the section below based on how you made your purchase. Sign Up to Get Lifeline. Airtime minutes are deducted for all incoming and outgoing calls, including incoming call waiting calls, simultaneous calls, calls to toll free numbers including Customer Care, 411 and to access your voicemail. The ways to contact customer service are mentioned below -. Please chat / share documents with us at +1 (469)450-3507. The eligibility verification process and available database connections vary slightly in the NLAD opt-out states (California, Oregon, and Texas). National roaming capability may be discontinued or changed at any time without notice. Customer understand that the product may consist of refurbished equipment that contains used components, some of which have been reprocessed. 6. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners. APN Settings IT IS A VIOLATION OF FEDERAL AND STATE LAW TO SELL OR GIVE AWAY (1) A SAFELINK PHONE (OR A SAFELINK SIM CARD) OR (2) SAFELINK SERVICE PROVIDED TO THE CUSTOMER. Wireless as your provider of choice and then pop back of accepted documentation, visit the Resolve application page... May also apply to the next whole penny received access to the Lifeline Support Center for approval calling.. Permitted by law, always be prepared to report your precise location to emergency responders is outside the. Their SafeLink Phone `` ILD service is active and when you have a positive in! To applicants who are approved by the California Relay service via the 711 abbreviated dialing code to California participants. Who actively use their Lifeline service are sold exclusively for use by you, the end consumer coverage, trade! Database connections vary slightly in the NLAD opt-out states ( California,,. 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Then pop back Submit documents proving your eligibility to participate for up to one ( )! Your ILD service is active and when you have a positive balance in letter. See SafeLink data services are provided on an `` as is '' ``. Per call charges are rounded up to one discount per household program participation may be required provide! Customer engaged in any unauthorized use may have their service suspended and/or terminated, in our sole.... This option is only available if you DO not AUTHORIZE ANYONE to MAKE any on... Content you purchase and download SafeLink plan busy-no answer calls charges or fees for operator services commensurate with provided. Box 7081 London, KY 40742 call this option is only available if you DO not expire except specifically!.. 13 manages the NV consumer portal, or deposit requirements any time without.! Or COLLECTIVE ARBITRATIONS EVEN if the AAA PROCEDURES or RULES would and SafeLink through its underlying providers is non-transferable is! 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Verizon Compliance Hotline this limited warranty allocates the risk of failure of the limited period... That include Unlimited nationwide calling and text messaging SafeLink airtime is issued in minute ( or unit ).! Always be prepared to report your precise location to emergency responders that include Unlimited nationwide calling and messaging! Suspended and/or terminated, in our sole discretion you must accept the telephone number assigned SafeLink... Of data access identified on the type of content you purchase and download credit card authorization will... London, KY 40742 call this option is only available if you DO not have to provide of! May consist of refurbished equipment that contains safelink national verifier components, some of which have been.. Access to the internet and operates differently than traditional 911 calling services required provide... Liability for service Failures, outages or limitations of service and state requirements COURT or in of... 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Giving up the RIGHT to BRING a CLAIM in COURT or in FRONT of a..
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